As part of our Europe trip in May '09 we stayed here for a couple of nights. We got into the main train station and then took the Metro to the Santo Domingo stop. We were a little turned around at first so we actually wound up walking the Gran Via and after we figured out we needed to head... More

Although the reception staff were particularly friendly and helpful, and the hotel was conveniently located off gran via, it didnt really suit me. I regularly visit Madrid, and usually try to stay in a 4 star hotel. However this didnt really feel like a 4 star. The decor was rather tired and utilitarian and to be honest a bit grim... More

The hotel is in a great location but not as good as i expected not really 4*. The laptop in the room was a great addition. We had a lovely stay in Madrid and the was certainly helped by the central location of the hotel. The modern rooms were spoilt by the ultra modern gadgets, too many lights near the... More

We stayed here on a short city break and found the staff on reception were friendly but had limited English. Our room was very modern however the space was not utilised to its maximum potential, as the dressing table/desk was squashed against the bed. The bathroom had a frosted glass door which was not very private and it also would... More

I usually stay in hostals when visiting Madrid but as a treat stayed here with my boyfriend about a year ago to try something different. Rooms were very modern, had comfy beds , big showers and a mini bar !!! Was quite expensive but we had an enjoyable stay and if I wanted to spend abit more money on future... More

this hotel is definately not 4 stars as it claims to be but it is fine. The front desk is helpful. It is clean and in a good location. Problems are the non- confortable bed, small room and very slow internet! There is no alarm clock in the roon and we couldn't figure out how to use the phone, even... More

We stayed at this hotel on Nov 15 for 3 nights. The receptionist has given us the wrong type of room. I have booked a family room for my parents and I, because I wanted more space. However, when we checked in , the receptionist gave us a triple room (way smaller), when I complained to her, she insisted that... More

We spent 3 nights at the petit palace San bernardo and the location was great. The party comprised of me, my husband and our 11month old baby and they were very welcoming. However this hotel is most definitely a corporate not holiday hotel. They provided a cot but no room has a bath so we had to "bath" the baby... More

I stayed a weekend in this hotel that I strongly recommend! It´s very cosy, elegant , the rooms are not very big, but are good enough for a hotel that is located just a few metres from the Gran Via. The breakfast is also very good and the staff very helpful and friendly! I´ll will stay there again next time... More