From the moment we arrived Viviane greeted us with a big smile and impeccable customer service, what you should receive at any hotel stay (but what you usually never receive!). This was a trip for the purpose of a birthday, however no one from the hotel was notified. Upon checking us in Viviane had notified us that we had been... More

This hotel certainly was the best choose to stay at Capri!! My friends and me won an upgrade from the garden view to ocean view!! It was the best view that we could have in the morning! The room was very clean, well decorated, big and with facilities like wifi, minibar, Sky tv, balcony and an iPad free charge during... More

We stayed in a standard room, which at first glance was nothing to excited about (on the bottom level/ ground floor), but from the first moment, the staff was amazing and we realized the room functioned perfectly ! for us the best part was the staff themselves (multi-lingual, friendly, and helpful) and the hot tub on the roof. We spend... More

The Title Says it all. Don't bother reading other reviews, just book this hotel.... I have traveled many many places, and by far this is one of the BEST HOTELS we have stayed at. We took the Fairy from Napoli. When we arrived. I called the number and they picked us up from the Pier within 5 minutes (easy to... More

We stayed here recently and really enjoyed our stay, even though it was only for one night. On check-in they offered an iPad if we wanted access to the internet, and gave us a choice of two rooms. The room was very big and clean, and a large bathroom with a lovely rain shower. The complimentary shuttle that drove us... More

I recently stayed at the Hotel Excelsior during a 3 day visit to Capri & from my experience I simply can not speak highly enough of this hotel & the staff! Viviana (front desk) promptly realised it would be my birthday during my visit & kindly offered a room upgrade, with a seaview. She always had a smile on her... More

Definetly the best place to stay in Capri for a good price. The service is amazing with shouttle and tips of what to do in the island... EVERYTHING is arraged to you... the ticket for the ferry if you want to, reservations in restaurants... I would stay there again without a doubt. More

My experience with the Excelsior Parco and the amazing staff was just unparalleled!!! They want you to feel as though you have family in Capri and somehow, within a short 24 hours, they accomplish this feat! The property is amazing: spacious rooms, beautiful garden, spacious bathrooms, sea views with balconys (superior rooms), SKY tv with English stations, and a computer... More

Thank you to Valerio (manager), Andres (driver), and Viviana (front desk) for giving us an amazing time in Capri. You cannot go wrong with staying in this hotel. I travel quite extensively all over the world, and quite simply, I have to rank this hotel on the top of my list when it comes to customer service. Believe me, I've... More