This hotel is a disgrace and the worst I've ever stayed in. Threadbare, dirty, poorly furnished, surly service, the shower leaked everywhere, the toilet seat was broken, the walls are paper thin and to cap it all the breakfast was beyond a joke. I should have known it would be bad when the taxi driver on the way said that... More

We arrived with a group at 10 p.m and after 3,5 hours of waiting for a functioning room and listening to the administrator having a panic attack, we fell asleep at 3 in the morning in a room that has a broken toilet. More

Stayed at the place this spring... It looked nothing alike to a 4-star hotel in Rome. The rooms are small, staff is absolutely unfriendly, breakfast and dinner were never served on time. I liked the neighborhood but it is too far from the city center. More

i stayed in the hotel from 13th to 16th June . the staff at reception is very rude ,non- cooperative. The rooms having foul smell . More

We didn't book this hotel but were moved here as original hotel fully booked. It was far too far out of Rome for 4 women sightseeing. Breakfasts were very basic for a 4 star hotel. Rooms were clean and beds comfortable. When we arrived we notived a bar which went along one wall of the hotel. When returning one night... More

Hi, We were caught up in the recent volcano disruption and managed to land up here! We couldn't re-book our original hotel and spend £468 euros on 3 nights here.Suspect they were cashing in.The breakfast was stale and the coffee was rotten (unheard of in Rome)The room and hotel may have been 4 star 50 years ago,but no longer.We did... More

Poor location, too far from the city centre. Surly, unfriendly staff at reception unwilling to help in any way. Rooms are old, crusty and unclean. Aircon failed to work in most rooms at all times. How it manges to claim a 4 star status is beyond me. Stay anywhwere in Rome but here! More

The rooms are terrible with awful beds, in two of our rooms the air con was broken and the staff certainly don't care. There is nothing to recommend at all. More

The staff at the Hotel Hermitage thought that they were more important than the guests. Their attitude was disgusting and rude beyond all measure. At one point I found the cleaner lecturing my 10 year old son in Italian, putting a finger in his face and shouting at him. The bar never opened, not once during our 3 day trip!... More