Customer service: We arrived in Rome and unfortunately one of our suitcases were missing. When we arrived at the hotel we informed the receptionist (small and old man) about what had happened and he turned around and said "what should I do?. He was extremely rude and arrogant and instead of helping us he just called another staff member to... More

We stayed at this Hotel as the one we had previously booked was awful. We walked in off the street and was met by very friendly staff who showed us a couple of rooms so we could choose which one we wanted. The rooms were clean, tidy and airy. We had a nice large en-suite with clean towels everyday. We... More

This hotel is located centrally, however be advised to look for another hotel. Asked for a double bed & ended up with twin beds in a dingy dark room with a tiny window. Older receptionist gent & older bow-tied waiter were rude/arrogant. Bathroom was clean. Perhaps Rome accommodation is expensive anyway - but shop around. One advantage was the close... More

The hotel is clean, reasonably located, and well priced, but if I was visiting Rome again I'd look elsewhere. Not convinced the concierges always have the customer's interests first and foremost when recommending tours and restaurants etc., and some of their recommendations turned out to be hilariously bad. Also, while it is centrally located, the surrounding area was a bit... More

We stayed here for a night. This hotel is strategically located, within walking distance to Termini and adjacent to Via Nazionale. Rome is relatively small and lots of attractions are pretty close to each other and hence can be done by walking. The location of Hotel Centro made a perfect starting point by strolling down along via Nazionale and then... More

Hotel Centro is just a short walk (5 mins) from Termini so is ideally located for access to trains and the Metro. There are a few places to eat around the area and a supermarket located on a corner close by....so location wise it is ideal although certainly not in the most scenic part of town...but everything is a short... More

We spent three nights in Rome at the Hotel Centro. We had a very good room on the top floor with a nice balcony. Our room was big enough for both my husband and myself. The staff were helpful and gave us clear directions on how to get to places etc and the breakfast was fine. I would recommend this... More

The last of our 3 week leg in France/Italy we stayed at Hotel Centro--just returned home 2 nights ago! All our hotels were fabulous, but I would have to say this was our favorite and the best: Great sleep, great location for both safety, restaurants, and metro/train connections. Hotelier Bruno greeted us--he was kind, friendly, helpful, professional, and made us... More

We stayed here for four nights in Sept 2011 and found it to be all that we needed and more. Room was clean and large enough for us, although the bed was a bit, um, firm. Must be common in Rome though, because we stayed at another hotel in the area when we got back from our cruise and the... More