This hotel was a nightmare and don't deserve even 3 stars from trip advisor. We chose this hotel from the good reviews and nice pictures. But during our stay, the light at lobby never on. The hotel was dark and cold especially inside our room. We never see the bright and nice lobby as in the pictures because of no...
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Dear Customer,
I want remind to you that you have booked a 1 star hotel through the portal venere.com .... unfortunately it was you who failed to interpret the evaluation of TRIPADVISOR and not our staff, on our official website has reported 1 star hotel and APT (Azienda Promozionale per il Turismo) is 1 star hotel. Also you have not...
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We highly recommend this nice hotel. The room was perfect. The staff/owners are fantastic. Stay here if it is available. Örjan och Eva Sjölin Hjo Sweden
Staff is friendly but the room facilities is poor. Cold with temperature less than 10 celcius at night!! Small shower place. The basic facilities sockets only have two [one is in the bathroom & one is sharing with the small (14') tv near the ceiling]..
Dear Customer,
we're really sorry you did not you felt comfortable in our hotel.
We want to remind you that in the month of April / May in Rome there were about 25 ° and then was unthinkable turn on the radiators (unnecessary power consumption and environmental pollution). Our receptionist has given you some blankets as soon as you've reported...
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Thank you very much for the nice, comfortable stay in your hotel. The staff was reliable and friendly and available and willing to help at all times. They gave me very good information about the city and also had a helpfull tourist map that they gave to me.
The price level is very good, definitely competitive, with a good sized...
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