Very end of May (29th), gorgeous weather (sunny, 31 degrees C) and the sun terrace is "closed for the season"! And "we don't know when it will be open"!?! Come on... Very disappointing.
Not to mention, a line of people waiting for service at the front desk, with two staff members helping customers, and at least four other Starwood staff...
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My boyfriend and I stayed at the Westin for one night in Milano and we were very happy with our choice. The hotel room lived up to their palatial reference. The check in and valet service was quick and easy. Although I'm a lover of modern design, I fell in love with the room's attention to detail. The room felt...
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We enjoyed our recent 4 night stay in a grand deluxe king bedded room. The decor in the room was stunning with no drywall to be seen. All the walls were covered with beautiful panels of wood and various types of moulding as well as a marble bathroom with 2 sinks, bath and separate shower. The buffet breakfast was very...
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Dear lmgreen, Thank you for your review and for sharing your stay experience with other Tripadvisor travellers. We’re delighted to know that you enjoyed our hotel and look forward to welcoming you back on your next visit to Milan.
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At the end of our two weeks in Italy, our last stop was Milan. Just two nights to catch a quick glimpse of Milan and catch our flight home from Malpensa. The Westin Palace surprised us with a fabulous room and great service. Our travel agent did not advise staying there because the neighborhood near the train station wasn't her...
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Dear drbauer, Thank you for choosing to stay at our hotel when your travel agent suggested a different location, we’re truly glad to know that your choice proved to be a good one and that you enjoyed our special mix of Westin and Milanese hospitality. We’re close enough to the station to be convenient but far enough for the neighborhood...
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Stayed here a few times for business meetings. While the location is great and the lobby level rooms are great, nothing else is. You have a meeting; the service will never be during the breaks but disrupting you sessions. Only one meeting room is really nice, Verdi on the lobby level, all others ar bowling alleys, claustrophobic, dark, or all...
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Dear Finke, Thank you for your detailed review, it provides much food for thought and for improvement on our side. We are sincerely sorry to know that on your two stays you found a number of things to be disappointing. We do have a room renovation planned for later in the summer and are confident that it will take care...
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Stayed here for one night on 4-26-12. Got the deal through hotwire.com. We decided to walk from central station as it is only about 10 minutes, but with large suitcases that 10 minutes turned to 15. The doormen are very nice and welcoming, but the desk staff isn't as much. They were not rude, just didn't seem too happy. In...
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Dear Karen1281, Thank you for your comments. We’re happy to know that you found the hotel comfortable and convenient for visiting the city, and we’re so sorry to hear about your mother having her wallet stolen. Like all big cities, Milan has its less pleasant aspects. Security at the hotel however is excellent, as you have seen from the need...
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Location is Ok, staff friendly enough BUT, the room I had was tired. the carpet was dirty and the room was very warm. Complained about temperature of the room and nothing was done. Will not use the hotel again.
Dear MapleLeafontheRoad, We are sorry to hear that you found the room disappointing. Our standard classic rooms will be renovated in the coming months and the issue you have pointed out will be taken care of. They are meanwhile being offered at special deal rates. Thank you for posting and we hope you will consider staying again.
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I went to Milan for a weekend break last weekend. We ended up at the Westin as it was a secret hotel on Last Minute.com and a very reasonable for a 5 star hotel.
It's a really nice hotel, the room we had was very big and catered for all of our needs. Loved the fluffy bathrobes and slippers. The...
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Pros: proximity to the train station, large room, big comfortable bed, standard westin nice bathroom with big tub and decent shower, large bowl of tasty apples in the lobby, gym accessible 24 hours with room key, staff polite and helpful
Cons: not near the business district, no ipod dock, few power outlets, room decor grand but shabby, no tea/coffee making...
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Hello Fourquartets, Thanks for posting your review. Not getting into what you feel we are doing well already, but we appreciate your feedback on the cons and for opportunities of improvement. Milan has several business districts and the Westin Palace is indeed located in one of them as many major international companies have their Milan branches in the Turati/Vittor Pisani...
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Stayed here in March 2012. While this may not be on par with other Westin hotels around the world, it still has a very grand style with marble on show everywhere, and while it could certainly do with some with some t.l.c in places, I would imagine the in the 80's that this was one of the top hotels in...
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Dear bigslipper, The words free wi-fi matter to us as much as they matter to our guests, so actions are being taken to make it available free of charge in the lobby by the end of this year. There is nothing we can do unfortunately about the iron thing, because this is an old building and fire prevention regulations do...
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