I stayed 2 nights at the hotel. The room was nice and cosy. The walls are very tiny. I had no problem with the hotel staff. When I needed something they were quite helpful, although only the receptionist could speak english. By the way breakfast were very poor. The hotel is located near by a tube station and on the... More

We stayed there for 2 nights(11and 15 of February). The reception and the ground floor rooms were nice and renovated but the 3rd floor rooms weren't good. The only pictures you can find about the hotel is from reception and from ground floor rooms. The stuff was rude (especially the fat guy). I ask for extra toilet paper and they... More

The supervisor was talking ironically, shouting, crashing pens. He was impolite, unacceptable, selfish just for a misunderstanding about the reservation. Finally we were right. We spent 2 hours to the reception after midnight. I hope that it was just a bad night for him. He destroyed our night.

I stayed here with a group while visiting Milan. Generally I had a pretty poor experiance during my visit. The rooms are decent, with your basic three star amenities. Small TV, small beds, but clean and fairly well renovated. Additionally, the lobby area is brightly lit and cheery enough that my group felt comfortable spending a significant amount of time... More

Hotel Serena is situated right next to Buenos Aires which is the shopping street, and from there on you can walk to the Duomo, which might explain why it's not such a cheap hotel. The room was very small, but yet clean, and the breakfast was not bad for a 3 star hotel. I would not say that the staff... More

Hotel in a really good location, nearby train station, close to the center. Not very helpful staff, the room had a really bad smell when we ariived, good only for 1 night staying. poor breakfast, not value for money!

We chose the hotel because of its location and relative good price. I have to agree with the travelers who said the staff is rude: we arrived around 7pm and we had to deal with an unbelievably rude front desk man who wouldn't reply to any of your questions politely unless you were an Italian woman in her thirties. Good... More

If you`d get a euro for each rude word the employer says to the customers you cold stay there for free!!! Beside the two spiders living in the same room the hotel was not so bad. The Breakfast is ridiculous too! Anyway, the service was very rude and I'll never go there again! If you wanna have a nice trip... More

Stayed with the whole family for 3 nights. It's a non-expensive and nice hotel. clean, lobby and part of the rooms are recently renovated. They added a floor (2011) - built a new floor on what seems to be the roof. These new rooms are excellent. We had two rooms for the family, one regular - which as O.K -... More