a missed opportunity! beautiful location, very close to San Marco, on the Grand Canal, but at the same time quiet and out from the crowd. Unfortunately, only the lobby is a true 5 star hotel, the rooms are worn, old bathrooms with narrow showers, the bedside lamps are old and in poor condition. The Canal view is only for very... More

We went with my wife last December, right after Christmas. The atmosphere was so warm and comforting, that we want to come back. The staff very helpful, the property is beautiful, spotless and the view in the room left us speechless. I would highly recommend this hotel. Oh, not to forget, the restaurant. Excellent food, and great prices. The breakfast... More

The location was fantastic. The staff could use customer service training. Their attitudes were more on the side of "it isn't possible" as opposed to let me try and help.

Room 319 was our room, also. Had no complaints, except bathroom was so big you had to walk a long way to the toilet. Not really a complaint. Two showers, one for disabled. My wife loved the bathroom lighting. Review below is very accurate. Staff was great to us. We had emailed them before arrival, and they treated us great.... More

We stayed at the Europa and Regina from April 27 through May 1st in room 319 which was excellent. Service throughout the hotel could not have been better. The room was 23 x 21 (484 square feet approximately). It had a sofa with a corner table, coffee table and lamp....even a marble fireplace with a mirror hanging over it. Lighting... More

As other reviewers note, this location is outstanding. We are four adults who stayed in two rooms and took a private water taxi from the airport and the hotel was easily accessible directly on the Grand Canal. The service from the staff was mixed. The older concierge seemed to have an attitude and yet the other one was extremely helpful.... More

Venice is an awesome place to visit. I found this hotel to be a 5 star luxury experience. The location is very beautiful.

My mom and I stayed at the Westin last week and had a great stay. You can't beat the location in San Marco and the hotel itself is very beautiful. We got upgraded to a nice suite although there was no view (room 314). Breakfast at the hotel was also excellent and it was complimentary with platinum Starwood status. I... More

High points: Very good location, beautiful (yet dated) property and rooms. Low points: Customer service was very poor. Front desk staff was very unwelcoming and seemed to be bothered with the task of checking us in and forget doing anything above and beyond that. Even the concierge desk was unhelpful. We had questions about locations of things in Venice and... More