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Golden Tower Hotel & Spa

5.0 of 5
Piazza Strozzi 11r, 50123 Florence, Italy
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Golden Tower Hotel & Spa
Ranked #7 of 473 hotels in Florence
4.5 of 5 stars 252 Reviews
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252 reviews from our community

Traveller rating
    204
    33
    11
    0
    4
See reviews for
Families
28
 
Couples
164
 
Solo
5
 
Business
13
 
What travellers say
  • Friendly and helpful(9)
  • Great location(8)
  • Train station(6)
  • Air conditioning(5)
  • Very good(5)
Date Rating
Derby, United Kingdom
2 reviews
5 of 5 stars Reviewed 28 May 2012 NEW

We stayed in this Hotel from 24 - 27th May for my Husbands 40th Birthday. The service was impecable, the staff were very friendly at all times. the room was great. breakfast was also lovely, so much choice. The hotel is situated in the centre of the city and everything is close by. I would highly recommend this Hotel as... More

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New York City, New York
Top Contributor
79 reviews 79 reviews
Reviews in 45 cities Reviews in 45 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

The difference between a 3-star and a 4 or 5-star hotel is how the management responds to complaints. Mr. Pellegrino responds with guns drawn, although I must admit that he did apologize by sending my husband and I a fruit basket, this after he realized we were not trying to get our bill reduced. The sink stoppers do not stay... More

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See 4 more reviews by NewYorkCityStickler for Florence
Antonio Pellegrino, Direttore generale at Golden Tower Hotel & Spa, responded to this review
18 May 2012

Dear Mr & Mrs Stickler, thank you so much to have posted your comment on Tripadvisor because it gives us the possibility to reply. Sometimes it happens to forget things while writing. First of all, we disagree wiht the issue that a manager's response should match with the hotel rating, because the Guest is always important, neverthless the star, but... More

Pune, India
Contributor
20 reviews 20 reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

Excellent experiences over all but you have pay for to enjoy. Very exclusive boutique type hotel in the heart of city with a very helpful reception staff. Infact, they really go out of the way to make things comfortable for you and are extremely forth with. Location is just great and one could ask anything better. They serve awesome Cappuccino,... More

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Antonio Pellegrino, Direttore generale at Golden Tower Hotel & Spa, responded to this review
18 May 2012

Dear Avidtraveller68, we thank you so much for your excellent review. All of us are very proud of our job and review is the evidence. As you said, we really try to make the guest stay "enjoyable". Hoping to welcome back, we remain with all our best regards, antonio pellegrino - general manager More

Calgary, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 10 May 2012
1
person found this review helpful

We spent 5 nights at this hotel in Florence. The room was beautiful the location is perfect but the breakfast was the one let down. We stayed in other less expensive hotels and found a larger variety of items served. It is acceptable but not 5 star. The staff was most helpful and gave us some great advice on local... More

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See 3 more reviews by GolferInpink for Florence
Antonio Pellegrino, Direttore generale at Golden Tower Hotel & Spa, responded to this review
11 May 2012

Dear GolferInpink, thank you so much for your comment and for your tips. About our breakfast service, which is included in the room rate opposed to what other 5 star hotels do, we daily offers fresh and high quality products and honestly think that , as you may have noticed, our buffet breakfast lounge is not enough spacious to show... More

Louisville, Kentucky
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 8 May 2012
1
person found this review helpful

While this hotel may technically have the facilities for a 5 star rating, in actuality this is a 3 star plus hotel. There is no lobby, no doorman, the restaurant and bar are not staffed and literally never open, except that a very nice buffet breakfast is served in that space. We were made to wait until the clock struck... More

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Antonio Pellegrino, Direttore generale at Golden Tower Hotel & Spa, responded to this review
11 May 2012

Dear Kft421, thank you so much for your review! Actually we are surprised about some of your considerations: about our staff ( surly ) just because we have informed you that our check in is at 3 pm?; about our Bar and Restaurant ( not staffed ) maybe if you weren't able to see our staff they were busy doing... More

Washington, D.C.
Top Contributor
71 reviews 71 reviews
Reviews in 62 cities Reviews in 62 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 5 May 2012
2
people found this review helpful

This was a good property let down by a disappointing breakfast offering. The rooms are nice, modern, and have all of the amenities that you would like and expect. Having a coffee-tea capability was nice. The location is central to all of the main sights in Florence. The spa is a nice touch after a day of sightseeing. It pales... More

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Riyadh, Saudi Arabia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 May 2012

As previous reviewers said. This is a great place to stay !!!! Great Service, Great Location... An Absolute joy. You can't go wrong here.

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Indianapolis, Indiana
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 May 2012

We stayed three nights at the Golden Tower and absolutely loved this hotel. It's conveniently located to everything in Florence; we had no problems finding anything from the hotel. Our room was wonderful; very spacious and the jacuzzi bathtub/shower was out of this world. We selected a deluxe room and was upgraded to a unique room in that the bedroom... More

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Melbourne
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 29 April 2012

We stayed for three nights on our honeymoon and found this to be the best hotel of the trip. Piazza Strozzi is conveniently close to most major landmarks and many great restaurants. The service was impeccable and very friendly. We were upgraded on arrival to a large room which was spacious and well appointed. We dealt with several staff members... More

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Antonio Pellegrino, Direttore generale at Golden Tower Hotel & Spa, responded to this review
4 May 2012

Dear ozfrank, many many thanks for your positive comment. We are so proud of our job and reading reviews like yours make us feel very very excited. Naturally, we hope to welcome back very soon and thanks again for your comment, antonio pellegrino - general manager More

Tucson
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 27 April 2012

This place was extraordinary!! We arrived and were greeted very pleasantly. They showed us to our room, where we learned that we had been upgraded for free to a two-story suite! (They knew we were honeymooners - I presume that was the reason.) When we returned from our first dinner, we found, awaiting on our bed, a free bottle of... More

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Antonio Pellegrino, Direttore generale at Golden Tower Hotel & Spa, responded to this review
4 May 2012

Dear AttyJoe75, we thank you so much and are more than happy reading your review and above all, for have been able to render your stay so pleasant. We really look forward to welcoming you back to the Golden Tower Hotel & Spa, and meanwhile we remain with all our best regards, antonio pellegrino - general manager More

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Additional Information about Golden Tower Hotel & Spa

  • Golden Hotel Florence
Address: Piazza Strozzi 11r, 50123 Florence, Italy
Price range (per night):* S$399 - 1,076

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Golden Tower Hotel & Spa
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