Arrived late at night on motorcycle and given the only room left -single 401, by the lift. Informed of small size which wasn't a problem but the lift was very noisy and the room freezing which I wasn't informed of and needed to defrost from the trip. Although there was thermostat, no evidence of any heating appliance in the room.... More

Dont go there!!!! I have had the most awful experience at this hotel. They are impolite and demeaning and have refused to give me back my jewelery bag that I phoned 5 times to arrange return of. I am devestated by the theft of some very sentimental pieces of jewelery that cannot be replaced from my room in the hotel.I... More

The hotel is a mess. It is old, worn down and nothing like a 4 star hotel. Rooms with windows that don't open, even the bathroom windows are bolted in! Poor breakfast, poor service, bad location. No proper parking area and not a safe parking, just spots in front of the hotel. In general very expensive for what it offers.... More

The hotel is not a four star hotel. Actually it shouldn't even have a star because it is ugly, it smells bad. However, the rooms are clean and you can't beat the price! The service was excellent and again, you can't beat the price for what you get. The only complaint that I believe they should address immediately is that... More

good location very close to bus stops, 5-10 minutes bus ride to the centre. I had a hired car and had ample space in the hotel private parking area. Well kept hotel, fairly good breakfast, clean and quiet room, I was staying on the top floor and would have liked to have more water pressure in the bathroom. I would... More

This hotel was good value for the money. The rooms were clean and comfortable. Its primary appeal is its proximity to the Amerigo Vespuci airport. There are several restaurants nearby.

We were hoping for an easy trip to the airport so we chose an airport hotel. It was 20 euros plus baggage fees to the airport -- the same as into the historic district of Florence. Front desk staff was aloof and unhelpful. Breakfast which was 8.50 euros each was awful. The room itself was clean but worn. Shower was... More

I absolutely loved Florence but I hated this hotel. This was part our lodging during a group tour. Rooms were nothing special. Location was far from the main tourist sites (although we had our tour bus available to bring us into town, if we wanted to explore nightlife we were on our own and had to rely on cabs/public bus... More

This hotel is NOT a 4 star and we could't understand how they could dare to advertise as one! On arrival at midday the hotel doors were locked. Eventually a cleaner let us in. The hotel staff were unfriendly and unhelpful. This hotel is situated a 15 minute bus ride from Florence and is in a dirty, run-down ghetto style... More