Don't stay here, the reviews are right. We booked this through a travel agent at Roma Termini, where you get a deal - hotel and train ticket - never again. The hotel hasn't seen an upgrade for decades, and it's like being somewhere really dire in an eastern block country in about 1975, and it does have a creepy feel.... More

Ghastly. Peeling wallpaper, chipped paintwork, surly staff and a general feeling of neglect. Reservation was rude to our guide when she came to fetch us. Our first room was noisy and lacking both a dresser and adequate wardrobe so we couldn't unpack anything. There is a large lounge but no one seems to want to sit in it - perhaps... More

This hotel is very much in keeping with other European hotels we have stayed in. If you are used to elegance and high star quality hotels then this is not for you! We stayed because the rate was reasonable, looking really for a base just to get a nights sleep in after days doing tourist things in Florence. That is... More

I was very worried after reading all those comments regarding what hotel offers. Well... I must say it was not so horrible, but anyway... a little creepy. Carpets in the floor, which looked dirty and old and heavy curtains in our big room (111) sucked all of the oxygen from the air. There was also a very strange, agressive smell,... More

Well-located halfway between the railway station ant the Duomo central square. Surprisingly the showers worked to a perfection... My room was a bit on the small side, but what the heck: I used it only for sleeping. Substantial breakfast gave a good start for each day. When revisiting Florence I'd probably like to stay here again. Some street noise, might... More

We could've tolerated the chloriney water and the excessively loud street noise if the mold wasn't so sickening. The bathroom was moldy in all the crevices and had no ventilation. There was a blackish mold crawling up the wall towards the window. It was repulsive. When u walk in the lobby and through the halls u almost lose ur breath... More

It was a terrible experience to stay over there. AC was not working. Probably the worst hotel we have ever stayed in our life. The room was in topmost floor. Enough water was available in the room (that means whole night water was dropping from the top into the hotel room). Lift was there up to 3rd floor. All of... More

I booked a night before and back after a stay in Tuscany at the Bonciani - I had stayed there quite a few years ago and knew it was a perfect location for travelling by train. After reading some trip advisor reviews, I was a bit worried by some of the comments. We were quite pleased with the hotel. The... More

We've read reviews before arriving. Biggest concern was bedbugs mentioned in previous reviews. To our relieve the bedroom was bedbug free. The rate we got was really cheap so i wasn't upset about the rooms quality. To be honest i expected it to be much worse. The room we got was a family room, it was huge. Aircon was servicable,... More