We stayed here for 3 nights as part of a 6 day visit to the area. The room we were in did not reflect a four star hotel (more like 3). However this was compensated for by the staff who are excellent. Irina (graduate) who checked us in and out couldn't have been nicer and the restaurant staff were wonderful.... More

We stayed here for one night, only to be close to the airport for an early departure. The hotel was immaculate! Lobby was big, airy and clean! They had Xbox and Kinect for the kids! Easy internet either in the room, or shared in the lobby. We took advantage of their complimentary shuttle from Old Florence back to the hotel,... More

Booked an "Executive Room" for 2 adults ( price is higher for 2 adults vs. one adult). Checked in to find long black hair everywhere over bathroom and floors clearly had not been vacuumed. Informed front desk who did appologize and sent someone up to vacuum. No offer to change rooms though. Was also shocked later to realize that 2... More

The hotel is close to the airport, which is convenient but your in the commercial district. No restaurants close by at all. If you don't want to hop in your car the hotel has some basic items. The breakfast is pretty typical at Novotel. An egg item, bacon, sausage, breads, some cereal, yogurts and dried fruits. Will hold you over... More

We stayed in this hotel for 2 nights while visiting Florence. I have to say that the hotel was very good and had a great price when comparing to other hotels in the area. It is true that it is not in the city center but they offer a free shuttle to the center which we found a great option,... More

We stayed here with family and had a comfortable stay. The elevator was a bit slow and clunky, but staff were very helpful and more than made up for the rest of the trip. The rate was also quite good, and we enjoyed the breakfast selection :-)

Room was lovely, quiet and clean. Bed a good height, bathroom had rails round loo, but not a wheel-in shower, just a regular bath. Staff in hotel were lovely- nothing too much trouble. Only downside was the free shuttle bus which goes from the hotel to the centre of Florence several times a day was not wheelchair accessible, so I... More

We stayed at this hotel as part of a Trafalgar Tour of Italy and loved it! Maybe because we were in Italy in August and it was super hot, but we absolutely loved the pool! The common space was clean and neat. Staff was very friendly. Rooms were clean and neat. Can't ask for much more! Not the best location... More

We arrived at this Novotel and we believed it to be closed as it was so dark. They had a save energy day so all was a bit dark inside but we liked the idea. First stop was to our room. It was a tiny room where they had managed to placed 2 extra single beds in. So there was... More