Let's start with the positives: The staff was very helpful; the location was great; and the lobby was nice. Now for the negatives: the rooms were terrible; I was shown 5 rooms all but the last one had mold in the shower and water damage; the walls are paper thin you can hear the foot steps of everyone walking down... More

After a wonderful day in the art and history of Florence, back in a hotel like the Borghese Palace Art Hotel where you can breathe the same air and where it welcomes you smile and professionalism of people like Guiseppe which is one of the best staff we have encountered in our travels around the world, made us live a... More

Congratulations to Massimo and his team at the Borghese Palace in Florence for creating and operating one of the nicest hotels I have ever had the pleasure of stopping in. My choice was based upon a supply and demand situation over a bank holiday weekend with very limited accommodation available, we managed to get only 'one night at the inn'... More

Let's get the bad news out of the way first. It's not too bad anyway. We were initially placed in a room that smelled slightly off-putting. We asked to be moved and after one hour they had a different room prepared for us which was perfect. Hint: choose a room overlooking Via Pandolfini rather than the interior. The street is... More

After reading all the reviews perhaps there was something unusal with the experience I had at the hotel. Upon checking in, no one seemed particularily friendly, just adequate. The lobby was dark with flashing lights and loud music playing. They helped me with my bags to the rooms and I was shocked when the door opened to my room for... More

Really liked this hotel and would stay here again. Location is excellent. The decor of the hotel and room adds a lot of character. Rooms are clean and in good condition generally. The onsite bar (The Bitter Bar) does some nice cocktails for the evenings. The Spa is perfect for relaxing at the end of a long day of walking... More

Just returned from a weekend in Florence with family. Firstly its important to mention that I lived in Italy for 3 years and this was my 6th visit to Florence, so I am very familiar with the standard of accommodation and service that can be expected there, and other similar options available. Positives: location and close proximity to attractions, hotel... More

This is a complicated "case".... On the whole I can recommend this hotel. It has a good location, nice staff, interesting lobby, a very nice bar and a beautiful breakfast room. In the "atmospheric" cellar is a small spa that you can book. Rooms are compact but nicely decorated. They provide a good sleep. The hotel is not inexpensive and... More

My boyfriend and I stayed here for four nights last week and it was amazing! Location wise you just cannot get better. You are literally right in the heart of Florence. Just a 15 minuet walk from Santa Maria Novella train station and within easy reach of buses to and from pisa airport. All the main museums and galleries of... More