My wife & I were on a short break to Florence & Pisa and this was our last night of the trip and also our wedding anniversary. Therefore we thought we would book a hotel that seemed that extra bit "special". Good things first - the location cannon be beaten as it it is literally a few minutes from the... More

Walking distance to Tower and Cathedral, near bars/restaurants, great staff, charming hotel. Room was very small, one if the smallest we have ever had, we only booked a classic but was a little surprised how small it was, there was a beam over the bath and sink in the bathroom which made it difficult, not enough light to put make... More

We stay in Pisa about 1 month with my family and here we stay good. Large rooms and good price we will back in winter maybe but we will move to another place in tuscany.In this hotel all perfect and clean but they missed our reservation. Parking for car near the hotel

Well now, I was/had been living in Florence, IT, & wound up in Pisa as the result of my Original plans of going to Assissi were canceled, due to a last minute Train "cancellato" as I arrived to catch my train at 7:AM! So..., since I did have my ticket (but not to Pisa) & was already at the station,... More

First thing that happened was that we didn't receive the room category we booked at hotels.com. When we complained in the reception, we were told that there must have been some kind of mix up at hotels.com since the hotel only had standard rooms and suites. The receptionist then offered us an empty suite as compensation (after photocopying our booking... More

we booked a room at the hotel dell orologio for the 24th of march this year 2013 with a table booked in the so well advertsided restaurant,we were asked to pay in advance as most hotel do now, and we did. we arrived in the afternoon went upstairs and on our return back downstairs we were told by an arrogant... More

Best thing we can say is the hotel's breakfast and location. Indifference of the man who welcomed us at reception was exacerbated by giving very poor Internet support. Gave me wrong passwords several times and insisted that it was my computer and that it should be restarted. I challenged this and he went online and found a passcode that would... More

As stated in other reviews this hotel is in a wonderful, central location, it is beautifully decorated and furnished with charming Italian antique furniture...then there is the staff! Very different story! We were disappointed as had booked a junior suite (via third party agent). On arrival were shown to our room which was definetely not a suite. When we contacted... More

Excellent location, right in the heart of town center and a few steps from the tower. This is the only one issue which can justify a good category level. Bad welcome at the reception, totally unpersonal, "The Club" SLH membership has been not even recognized, no luggage assistance. Average room size and amenities with nice marble bathroom. Ridiculous 14 inches... More