Nice hotel and good service with friendly staff. Despite the reconstruction of the building on the street side, I had a good stay. A second towel in the bathroom would have been nice. I only had one whcih was not the largest in size.

Good 4* hotel, however until March 2014 under heavy construction. Consider that construction starts as early as 7 am. All the rooms are in a separate building for the moment, all services are currently at minimum level. It will again be a great place after the re-opening. For the moment no restaurant, small elevator to get to the lobby. Mini... More

I selected this hotel because I am familiar with the brand. Based on my experience in other Mercure hotels (such as Koblenz, Germany) I expected an acceptable quality and service level for a moderate price. A more simple version would be Ibis (e.g. Amsterdam or Zürich), and a more “upscale” version would be Novotel (e.g. Karlsruhe). Still, my overall experience... More

The hotel is currently being revamped - from what I read from previous guests, it was badly needed. The restaurant is not yet in operation. Breakfast was average. The room was large and well equipped. During the three days of our stay, the air conditionning did not work in that room which had only a small window meant to be... More

Stay here during the Muba expo at Basel, the hotel location in the city centre just a short walk to the exhibition centre and shopping area. The hotel also give you free pass to ride any transportation in Basel city. The hotel doing some renovation and sometimes have a noisy to our room. My 132 room in the new building... More

I stayed here back in October, and left feeling deeply uninspired... It's boring, it's cold, it's dated! The staff were however really friendly and helpful. Location wise I wasn't disappointed as its a very short walk into the centre of town, although its in a pretty ugly street.. Back in August I stayed at the swissotel which I loved, but... More

I've stayed here a couple of times before and each time it's got better. Obviously the location hasn't changed, but the rooms have. Thereare some nice refurbished ones - I had 626 - and they're slowly giving the whole hotel a makeover over the next few months. Other improvements - internet access is now free and the quality of the... More

great hotel for our after cruise stop-over. very friendly and helpful staff close to city centre, public transport close and handy. Hotel provided travel pass for one day, thanks John & dianne, gold coast australia.

I'm a regular guest with Accor, and holding Gold Status for loyalty, my expectations where that this hotel would meet the standard I have come to expect from Accor. Sadly, it failed in most areas. CHECK-IN Arriving at 11pm, I expected check in to be quick. And it was. But that's about it. The staff member who checked me in... More