The location was ideal set on the edge of the Old Town. Really convenient if travelling by train. The Staff were very attentive, helpful and friendly. The Schweizerhof breakfast in Jacks Bar is an amazing experience. The Delux Room was very spacious and comfortable with good amenities and technology. The provision of complimentary beer and soft drinks was a nice... More

We were received at the Bern station by Kay, the head concierge and walked to the hotel directly opposite. What a downtown location! Our suite was quiet and tech superior. Loved it. Charlotte, the veteran manager, was interactive and most helpful at breakfast. But we had to pay for fruits when all other breakfasts include it in their spreads. The... More

This is easily the most pleasant and relaxing hotel I have ever stayed at - and I spend about 150 nights a year in hotels. The facilities are first-class, everyone on staff is very well trained and very guest-focused, and the food in the restaurant is superb. Normally, this hotel is relatively expensive (but, excellent value for money), however, sometimes... More

Stayed here for one night. Took the car from Geneva to Bern. Gorgeous drive on motorways. Car was taken by efficient concierge and taken to garage. Reception was friendly, relaxed and organized. Reception area busy with meetings at cafe tables (probably political meetings) beautiful flower arrangements everywhere but somehow it felt controlled and smooth - and relaxed !!! I chose... More

Everything you expect from a 5 star including a professional management team who understand how to respond to any service requests. Bern is an expensive city to visit and this hotel is not cheap but does represent value. If staying on a Saturday evening we'd suggest requesting a room that does not overlook the railway station and late night rowdy... More

Everything you can expect from a 5 stars hotel. Staff was great, food from room-service excellent, we enjoyed fitness and spa and there is nothing to say. Room is spacious and clean, bed excellent. Have no hesitation to go there.

This hotel was the highlight of our trip experience. The rooms, the staff, the spa were all wonderful. We were there 4 nights and each was a great experience. The spa was relaxing and not crowded. The food at the hotel restaurant was very good. The staff responded to our requests quickly.

Great, and amazing il all, specialy in service: the lady in breakfast in "Jack Brasserie" she take care of every thing i will again say thank you for all..... room is clean, and we enjoy to stay in. I wish again be there, and wish you all the best for that grat team.

Amazing property ! The room is beautiful, the service is professional and friendly, the Spa is peaceful and great to relax, the breakfast at "Brasserie Jack" was awsome and a drink at the Bar was a must... My only hope ? I wish I could have stayed longer...Thank you for this wonderful stay