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Grand Hotel Kempinski Geneva

5.0 of 5
19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Hotel amenities
Grand Hotel Kempinski Geneva
Ranked #22 of 105 hotels in Geneva
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290 reviews from our community

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Traveller rating
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Date Rating
Macau, China
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

This hotel is on the lake side, and less than 10 minutes walk to the old town and train station, and 5 mins walk to one of the biggest shopping malls - Manor. Very convenient in terms of location. However, their staff at the reception were always putting up long faces, which made us felt very unwelcomed. Also, every morning... More

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See 5 more reviews by sealion2010 for Geneva
London, UK
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

I have stayed at the Geneva Kempinski a number of times over the past few years travelling with work. It is broadly everything one would expect from a high end Geneva hotel; staff all very efficient, lovely and helpful, room very comfortable and nicely appointed (upgrade this visit to lake view very nice thank you); bed super comfortable; air conditioning... More

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See 2 more reviews by jpcm for Geneva
London, United Kingdom
Top Contributor
64 reviews 64 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

I was expecting great things from this hotel, both because of the Kempinski brand (very positive experiences previously in other hotels) and because of the extremely high cost of the rooms here. The view of the lake and the fountain is fabulous but more or less everything else is a let down. The rooms are comfortable and clean but not... More

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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 15 May 2013

It is an ok hotel, your stay will be totally dependent on the view your room has. For the money I paid, which was the most expensive room I had picked in a six week trip through Europe, I expected to have a view. Initially, they gave us a room with a view of the side street. It was a... More

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Jeddah, Saudi Arabia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 13 May 2013

Stayed here for 2 nights and had a pleasant stay overall. The location is very conveniant and the hotel provides very nice facilities. The service was very good, however I found the check-in took a bit too long. Nevertheless, I recommend this hotel for business travelers as it offers the full range of services.

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LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
17 May 2013

Dear Madam, Sir, Thank you for taking the time to comment on your stay at the Grand Hotel Kempinski Geneva. We are delighted you enjoyed your stay with us and hope to welcome you back very soon. We work very hard to please our esteemed clientele and your comments encourage our teams to continue working in the right direction. With... More

Seoul
1 review
1 of 5 stars Reviewed 8 May 2013

I booked this hotel via expedia.com and stayed for 6 days. ( My reservation was non-refundable) I regret that I chose this one and I'll never! stay this "one" ever again. Never. Eventhough I asked "non smoking room",the room was filled with a smell of tobacco. I had to ask every day "complimentary water, please"- it should be placed in... More

Was this review helpful? Yes
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
13 May 2013

Dear Madam, Sir, Thank you for taking the time to comment on your experience. We apologize that during your stay we did not manage to deliver our usual high quality of service. Your response will be shared with the different departments involved in these incidents in order to avoid these types of inaccuracies from happening again. With Kindest Regards, Thierry... More

liverpool
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 7 May 2013

The Kempinski hotel in Geneva is right across from the lake in a perfect location the room was wonderful with a view from the side of the lake,The service was wonderful,staff really friendly.Lovely and very relaxing bar on the second floor lovely views and very comfy to spend a couple of hours when you get back in at night.

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LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
13 May 2013

Dear Madam, Sir, Thank you for commenting on your stay at the Grand Hotel Kempinski Geneva. We are thrilled you enjoyed your stay with us. We work hard to give our esteemed guests the 5 Star treatments they deserve. It is a pleasure to read you also enjoyed our facilities after a day's walk around Geneva. We hope to welcome... More

Lisbon, Portugal
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 May 2013

I only passed one night at this property but all from the very beginning to the very end was absolutely magic. The location in the very heart of the town and the views to the lake was a bless, specially by the morning as it was snowing softly. A Portuguese lady in the housekeeping also made me feel pampered, offering... More

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LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
10 May 2013

Dear Madam, Sir, It is a pleasure to read your feedback on your stay at the Grand Hotel Kempinski Geneva. We are delighted to have impacted you positively after one stay. We work hard on providing our esteemed clientele with the 5 Star treatment they deserve and are delighted to receive positive responses like yours. We hope to welcome you... More

Enfield, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 May 2013

We were welcomed with toys for the children and amazingly the concierge already knew our names which was a nice touch. We got to our deluxe room and were pleasantly surprised at the size of the room. we booked via last minute .com and felt that perhaps there was a catch somewhere...but no. The room was a great size, the... More

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See 2 more reviews by Towella for Geneva
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
7 May 2013

Dear Madam, Thank you for taking the time to comment on your stay at the Grand Hotel Kempinski Geneva. We are thrilled you enjoyed our facilities and service. We work hard to satisfy our guests and are delighted to receive positive feedback like yours. We hope to have the honor of serving you again should your travels bring you back... More

Irvine, California
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 May 2013

We stopped in Geneva for two nights on our honeymoon because my husband is a watch fanatic and we were touring of the manufacturers outside the city. Upon check in, the concierge asked us what brought us to Geneva. We said honeymoon and he upgraded us to the most amazing room with the most amazing view of the lake and... More

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See 4 more reviews by 13Owen for Geneva
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
13 May 2013

Dear Madam, Sir, Thank you for commenting on your experience at the Grand Hotel Kempinski Geneva. We are touched you selected our hotel for such an important occasion. We are delighted you enjoyed your stay as well as our facilities and services. We work very hard to satisfy our esteemed clientele and are thrilled to have made your experience memorable.... More

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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Region: Switzerland > Geneva
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Children Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 105 hotels in Geneva
Price range (per night): S$440 - 1,146
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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Grand Hotel Kempinski Geneva
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