The location of this small boutique hotel is fantastic overlooking Chappel Bridge & within easy walking from the Train station & other landmarks in the old part of the city. The rooms are comfortable & clean & we stayed in room 348 overlooking the river. Breakfast was fine & quite an adequate selection. Having said that there was 1 receptionist... More

This is my fifth visit to this hotel. Pros: - I would not hesitate to stay again - Great Location (On the river right by Chapel Bridge) - Clean - Elevator (one) - Most staff friendly (one middle aged lady was not overly friendly) - Comfortable beds - Basic breakfast on ground river level (hard boiled eggs, cold cuts, cereal,... More

As I said the hotel is located on the lake shore, near important landmarks. But Receptionists are cold and aloof, the room is small and far off, no balcony, and there was no Wi-fi signal. Breakfast is poor, and entry with 2 keys is rather complicated. Poor value for money, especially knowing that all of Lucerne is small, so practically... More

Good location we had a lake facing room. Friends had a balcany room. Def worth getting a room with a balcany. Breakfast ok. Staff were attentive and check in was smooth. We parked or car reasonably close and carried our bags. So having a car should not be a problem.

First of all, let me say that the location of this hotel could not be more perfect. We easily walked - with heavy luggage - from the rail station, both at the beginning and end of our stay. I loved looking out my window, overlooking the Chapel Bridge and river activity with the Alps in the background. The room itself... More

We arrived yesterday and were surprised by the abruptness of the desk clerks, our room has a balcony but it is not useable due the construction noise and dust next door. They are gutting the building next door so avoid this place all summer. Today, our room was never cleaned nor were our towels replaced. I called the desk to... More

My wife and I stayed for 3 nights in April 2013. The location of the Hotel is excellent as it is only 5 minutes walk from the train station but the facilities were about average,with a threadbare carpet and breakfast was just about acceptable.We requested a Double bed about a month ago but were given a twin bed and when... More

We only stayed one night in this hotel, but wish we stayed a week! Our room was right on the water and the little balcony was just the place to sit and overlook the lake and the busyness of Lucerne. This hotel was well appointed, clean, very interesting in its decor and supremely well located. The staff was efficient and... More

We stayed here one night on our way from the alpine region of Switzerland to Zurich...and we were delighted by the city. The location of the hotel is perfect...right above the famous Chapel Bridge. We got a riverfront room with a lovely view. The room was somewhat dark and small, but the view was unbeatable.