Stayed for a long weekend in Feb. Overall it is a decent hotel. Great staff, excellent breakfast, half board is restricted to a fixed menu. If you're a veggie your options are limited. Evening meal is between 6.60 and 9pm, so a reasonable spread of time. Pool area is clean, with mountain views from the recliners. Basic rooms are ok,... More

I have just returned from a week's skiing in Zermatt, where a friend and I stayed at this hotel, as part of a CristalSki package. We were half-board, sharing a twin-room. The first thing that hits you on walking through the door is the friendliness of ALL of the staff, to everyone. They really do set a lovely and welcoming... More

I loved everything about this hotel. Beginning with the Matterhorn view. Our room clean, comfortable and cozy -- perfect. The staff was extremely accomodating and helpful. Food was great, loved every meal. Compared to American hotels, this one was warm and friendly with a unique charm -- very European. Over the week, we became friendly with the other guests adding... More

Great hotel! Our photos from the balcony, looking at the Matterhorn, are spectacular. The trick is getting there. My Google Map showed a mere 850 meters (12 minutes) to walk from the train station to the hotel. In addition, my travel agent said we could call the hotel and they would pick us up at the train station. Sounds good!... More

So nice to be wriying a positive review. All the staff were so helpful and friendly. Nothing was too much trouble for them. The rooms were well decorated and comfortable. We asked for a mountain view and every morning we woke up to see the matterhorn in its many guises. The hotel is situated above the village(hence the views) but... More

We spent a week at the Alpenroyal in Zermatt and were very pleased with our room and the view from our room and balcony. The hotel was clean and comfortable. ALL the staff were lovely. The food was good - we were on the half board option. A special mention has to go to Miguel and Paulo, they kept us... More

The hotel was located within easy reach of the train station via a short walk to a tunnel then a lift. The staff were friendly and informative. The hotel offered great views of the Matterhorn and was in a good location within easy reach of the town’s amenities. The hotel room was a bit dated with a shower only bathroom.... More

Traveller beware:May and October are months that are used by the locals to repair renovate and build the infrastucture.Some of the lifts are closed and also most of the hotels.Our hotel was open and located on the side of a hill. The view of the Matterhorn from our room was suberb.The room was spacious and the bathroom had all the... More

This is a pleasant hotel with average rooms and a nice spa area. Excellent proximity to the Sunnegge Express and the ski bus stop. Easy walk into town via the tunnel. All-in-all a nice family hotel