1. Checked in and reserved a twin bedroom for me and my friend and we were given a double room. After arguing with the receptionist for 10 minutes (with excuses including they have no spare twin rooms) and asking for a refund, we were finally given a twin room (shocking, considering they had no twin rooms left). 2. Decor in... More

All looked well on the hotel website but what greeted me on my arrival bore little resemblance! For a start, the taxi driver who dropped me off said "well, what can I tell you about this hotel? Be careful with your belongings, very careful. Lock them up or take them with you" - and as there was no safe in... More

I was leader of a group of friends staying at the hotel, for the weekend, the staff were ok and helpful, but the hotel was very run down and in need of amakeover, we had problems of leaking water pipers. electronic locks which did not work, and at night with people wandering around the corridors banging on doors and trying... More

Just returned from spending four nights in this hotel with a group of friends on a first time visit to Rotterdam. Started with youths hanging about near the hotel trying to sell us drugs. I know this isn't the hotels fault but the staff seemed uninterested when we mentioned it. Also, the lack of security means anyone can walk in... More

They gave me Room 409 on the west side of the hotel. I work at 0200 to the steady thump of music from the club next door. This continued through to 0600. Do not stay in any of the rooms facing this direction as you will get bad night's sleep. The single room I had was adequate if a little... More

This place is shockingly bad! Do not book here. We checked in and it was so bad that 2 hours later we went to check out and asked for a refund. The bedrooms were disgusting, the service is terrible, the staff are rude. We tried to get a refund as we had a 2 week booking but we have just... More

the room was clean but the standard very low. The bed gave me back pain and the smoky room asma. The loud music was played to 5 o'clock in the morning and was heard throughout the Hotel. First and last stay.

What a pity. The staff work so hard at making you feel welcome, they are very helpful and flexible. I arrived very early in the morning and they organised the preparation of my room by 11.30 am, excellent. This building must have been so beautiful in its 'hey day'. Lovely parquet floors, high ceilings, fire place and chandelier. Unfortunately the... More