The Sheraton Brussels is a large highrise business style hotel in a business area of downtown Brussels.
It may not be the best location for tourists as the tourist center of town is a healthy walk from the hotel.
The staff was not very helpful at check-in. I had that dreaded overnight flight and early arrival into Brussels. I understand...
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Dear guest,
Thank you for your review. I apologize that you did not experience our usual level of friendly service that our guests are indeed accustomed to (even on a busy Sunday morning in a large business hotel). I do hope that you will come back and give us another chance.
Kind regards,
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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We, a family of three, have been to this Sheraton 2/3 times. We went into Brussels in July 2010 and had a fantastic accidental stay at the bedford hotel, we were only meaning to stay for the night but ended up staying for 4 days due to our amazment of how fantastic Brussels really was. The architecture, culture and all...
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Thank you so much for your positive and enthusiastic review! We agree that Brussels has many hidden treasures and truly comes alive during the magical Christmas period.
We look forward to welcoming you and your family back to your Sheraton 'home away from home in Brussels' next December :-)
All the best,
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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Well located on Place Rogier with easy access to Brussels Nord train station and walkable into the centre of Brussels. Efficient staff. Bedroom size is good, but the rooms are way overdue for a refurbishment, especially when 2 main competors across the square offer more up to date facilities.
The health club on the top floors however is great -...
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Dear guest,
Thank you for your review. We are glad that you enjoyed the rooftop Horizon Club (pool, sauna and Sheraton Fitness), and also found our staff to be 'efficient'. We continue to work with our owning company on planning the renovation of our guestrooms and public areas in the coming future.
We look forward to seeing you back soon....
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I’ve recently stayed a few days at this hotel. Here’s my review:
Room
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Before booking I’ve browsed through some of the latest comments on tripadvisor and was therefore aware before arriving at the hotel already that the rooms looked a bit dated. True: in fact the room was late 70s (or maybe early 80s?) style. But so what? I...
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Thank you for your thorough review and observant feedback, very much appreciated.
We are especially grateful for the kind words on our "very courteous and professional staff" which makes up for physical shortcomings. We do agree that our staff are amongst our greatest of all assets!
Please be aware that we are in the process of replacing all our towels...
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A typical big business hotel. Large rooms. Quite Clean. NO WIFI IN ROOMS.
Thank you for your input and for judging well our value-for-price.
We hope to have Wifi installed in the guestrooms by this summer (fingers crossed). In the meantime you can utilize our Link@Sheraton complimentary wifi access in the lobby, public spaces and Club Lounge.
Regards,
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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We chose this hotel because it was in a good location, and it had a Swimming pool, and on the other hand was very good value for money. We really enjoyed our stay, we booked a Classic room, and we good a free upgrade, the view from the room was very nice, from 23rd floor! We also enjoyed the swimming...
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Super, we are so glad to hear that you had a very nice stay in our hotel, and Grazie Mille for taking the time to write a review!
We do hope that you will come back soon and spend another night in our very comfortable Sheraton Sweet Sleeper beds :-)
All the best,
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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The Sheraton Brussels Hotel was quite nice, we stayed 3 nights in a standard, non-smoking, room with two queen sized beds. After flying into Brussels Airport, it was easy and cheap (5.80 Euro per person) to take a train to the Brussels Noord (North) Train Station and then walk ~300 meters to the hotel. The Noord Train Station is also...
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Thank you for your review; we are glad you enjoyed your stay. We agree that Starwood's 'Make a Green Choice' program is a great incentive program to decline housekeeping services for the good of the environment!
We look forward to welcoming you back again soon to Brussels and to our hotel.
Kind regards,
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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My husband had to come to the Netherlands for business. We decided to come a few days early to check out "The Choolate Trail". This past December the New York Times ran a feature in their travel section and we wanted to stay in a hotel close to the center of town, this Sheraton fit the bill to perfection! The...
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What a great review, thanks very much!
We are glad you found our "service excellent in all ways", and we also hope you enjoyed all the chocolate that Brussels has to offer!
Safe travels,
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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I understand the reviewers who feel this hotel is a bit dated. Yes, it does feel a little 1980ish. But the remarkable staff, excellent location near Gare du Nord and central Brussels' great restaurants, and the up-to-expected standard of Sheraton properties, make those quibbles seem relatively unimportant. The beds are great, the rooms are clean, and the price is reasonable....
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Thank you for your positive review; our "remarkable staff" are very grateful and couldn't ask for more either!!
We look forward to seeing you back at your 'home away from home in Brussels' very soon!
Palmer Colamarino
Hotel Manager
Sheraton Brussels Hotel
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I recently stayed at the Sheraton Brussels while conducting two days of business. This hotel benefits from a good location and very helpful staff. But, it is lacking in so many other areas that it is not a place for business travelers to consider. The property overall has a late 70’s early 80's feel with limited space and significantly lacking...
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Dear guest,
We are sorry that you were not completely satisfied with your stay. Please note that we continue to work with our owning compnay on planning for a full renovation of the hotel.
We are glad that in any case you found are staff to be "attentive, proactive and friendly..They did a great job" - That's nice :-)
Kind...
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