Service staff at reception not very friendly. The doormen/ baggage handlers very helpful both with luggage & directions. Breakfast was good. Room & bathroom were very basic. Seems to get a lot of tour bus passengers. Seemed like everyone wanted to use the internet & I had to wait to get on a computer.WiFi was also available. Just an average... More

It is livable, but there were things that simply are not be acceptable for a hotel positioning itself as a 4 star! Disadvantages were: the room was tiny, balkony could not be opened, conditioning did not function, terrible cigarette smoke was everywhere, wifi did or reach our room so we had to use it in the hall, stuff at the... More

Let me start by saying the internet connection was horrible! The poorest connection I have experienced in a hotel not to mention how stingy they were to give the vouchers for the internet saying it was one per room when the internet clearly disconnected when the voucher was used on more than one device. Next was that it was hot... More

Stayed here for a few days in Brussels. We booked based on location and on-site parking, and were not disappointed in that respect! Just a few blocks from Grand Place, we were able to walk through Brussels without any issues. There is a nice breakfast available every morning, though the "fitness center" is little more than a non-temperature controlled room... More

Service was not so friendly (I feel like the number of the room hand writed on the key card was not so readable and I prefer to ask for confirmation and the receptionist answered me like I was illiterate and other friends of mine told me similar impressions). The breakfast was very good indeed but I feel a little to... More

Just spent two nights here. Greeted straight away by staff who were well presented and helpful. Room was very clean, beds comfortable. Bath, shower and toilet clean,working well, air conditioning working perfectly well. Lift did break down once, but it does get a hammering and was soon repaired. Breakfast was quite varied and buffet style so you can keep going... More

Unfortunately I was charged for an additional night's stay that I did not take. I made the booking due to severe weather, but my travel arrangements were resolved sooner than expected and I was able to leave the hotel before midday on my original day of departure. Before leaving the hotel I asked the receptionist to confirm that I would... More

I was very surprised buy the bad manners of the staff at the reception very rude !!!! the staff at breakfast if you got up to get something else from the buffet you came back to your table where you left your personal belongings and the table would already be cleared they couldn't wait to get you out!!!

The service of the hotel staff was very poor. It was amazing and unbelievable how the staff was unfriendly to the guests. When we entered the hotel upon our arrival, the lobby staff (actually I do not know what his function is) completely ignored us. We were carrying luggage, of course, but he did not offer any assistance to our... More