We were enjoying our time in Brugge and were hoping to find some cheaper accommodation for our last night before returning to UK. Going trough Booking.com offers we found half price offer in Alpha hotel. How wrong we were not to check tripadvisor... Everything other people wrote about this hotel being dated and awful treatment IS TRUE!!! We booked hotel... More

very bad, lift doen't work, room not clean, letters are missing. Parking 200 meters away, payed. Only positive thing: middle in the centre of the town. The lift was broken, so we had to use the stairways: a narrow old place. We forgot the vouchers, so we had to pay a deposit. We send a letter with the vouchers 2... More

When I saw the room,I think it's a joke.The room was very small,old,dirty and stinking.Mushrooms in the bathroom and wet walls.The double bed was 4 mattress put together.Working on site from 7 am. with hammer, angle grinder... etc :(

This hotel and its reception spoiled our holidays the last August in the Belgium Coast. I had booked a double room for a weekend, when we arrived there the recepcionist told us that we had to wait for two or three hours to can access to our room (reception treated us really badly), so we left our suticases there and... More

when we arrived the hotel was overbooked and the person at the reception treated us really badly saying that we had arrived too late (20.00h) and that, according to their general conditions they had the right to give the room to somebody else. The screamed at us and finally, they gave us an address where we could stay.. it was... More

Booked through a 3rd party agency, when we arrived, there were also other parties who had booked as we had. and our rooms were giving away, i traveled from wales, others luxembourg, germany france and spain. but those that turned up whilst we were there who had booked direct with alpha had rooms.. what a con and never again.

Very bad service. I sent an e-mail that I would arrrive later that day. On arrival they told me they did not receive my e-mail and they gave away my room. But they could arrange another hotel if I would pay an extra fee. That hotel was in a very bad state with a bar underneath. The day after I... More

This hotel is the worst hotel I have ever stayed at. Not only were they not there when we tried to check in, they did not answer the phone calls (although they had a number to call if they were not in the hotel to let us in after they locked the doors). I finally got let in by a... More