Nice place.. Only issues thus far are no. Ice (but thebar will fill a bag if you bring one) and the typical oddness of super late eating for dinner.. No one was in there at seven pm and my loitering around the bar which also serves dinner was ignored. Nice rooms, good location. .
The hotel is very nice, very clean and recommended. The area is more for business, a lot of guests staying were clearly there for business purposes. The Marque De Pombal area has lots of businesses (insurers, banks etc) so this may explain it. There is not a lot in the area in the way of mini-marts or restaurants close by,...
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May be my experience has been influenced by the air traffic controller's strike in Spain, may be by the wheather which was rainy, in any case I would not consider this a 4 stars hotel.
They gave me a room in the ground, very dark. Moreover I had to stay with the curtein always closed since people in the yard...
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Dear Customer,
Thanks for leaving your opinion in tripadvisor.com.
We would like to refer that clients stays exactly in the type of room reserved and if you prefer room at higher floors please considerer to reserve a Superior, Business or Terrace rooms.
We apologize for the problems pointed out, nevertheless all issues were clarified and solved directly to you during...
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Great hotel in excellent location........front desk staff more than helpful - wifi in rooms - great dinners at the bar(good value)........only challenge if you want ice you either need to go to the bar or pay 5 euros for a small bag. Breakfast staff really nice and and very interested in making sure you have everything you need. Will even...
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Reasonably priced Hotel booked through booking.com. Great location, just on the outskirts of the centre, opposite all the open top tour buses.
Staff are great, very friendly and obliging. Breakfast was good,, good selection to choose from.
Room was large, clean and had a good view of the Marques de Pombal Plaza.
Shower only, no bath, which suited us fine...
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Dear Guest,
We'd like to thank you for your review on HF Fénix Lisboa and in particular the nice comments about our staff. Such comments truly motivate us to try to do better every day. We hope to be able to host you again in the near future.
Marta Martins
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We had never been to Lisbon and not sure what a good location would be. Our travel agent booked us in the Fenix.
Our flight arrived early in the morning and the transfer from the airport was waiting for us. When we arrived at the hotel it was too early to check in. The fellow at the desk stored our...
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Dear Guest,
Thank you so much for your wonderful review, especially for your excellent comments regarding our front office staff. Such great reviews help us increase our performance and provide every day an excellent stay for those who've chosen HF Fénix Lisboa!
Indeed we have an excellent location in Lisbon with everything nearby like shops, restaurants and also tourist area....
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Three nights in Lisbon at the Fenix in the Praça Pombal. An efficient place, all basic services and well maintained. Helpful and experienced staff. Very good value for money.
Dear Guest,
Thank you for taking your time to post your review and specially for enhancing our value for money as our staff professionalism. Such comments are truly motivating and help us to keep improving and provide our guests with the best possible service. We look forward to seeing you again in a not too distant future.
Marta Martins
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This hotel is a great deception. I was on a business trip and I asked them to write "no breakfast included" onto the bill (the tax authorities of my country demand this, otherwise they do not accept the receipt). The head of the reception said this was impossible - neither by hand nor by computer. It is the first time...
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Hi Sir,
I've read carefully your review and must tell you that our Software comply with DECREE Nº 363/2010, OF THE 23RD JUNE SERIES I Nº 120 of European taxes Software SAFT.. so we have the correct and legal configuration for invoices, according with the services we provide.
For the issues you mentioned about the size of your room, we...
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This is the best hotel in the heart of Lisbon for stay and conferences, we have been many thims for cultural programs, really nice..
Dear Guest,
Thank you for posting your review with Trip Advisor. We're very happy you've enjoyed our property so much and we’ll be delighted to welcome once again. See you soon!
Marta Martins
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