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All 212 Lisbon hotels »

HF Fenix Lisboa

4.0 of 5
Praca Marques de Pombal 8, Lisbon 1269-133, Portugal
Hotel amenities
HF Fenix Lisboa
Ranked #75 of 212 hotels in Lisbon
4.0 of 5 stars 294 Reviews
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294 reviews from our community

Traveller rating
    72
    154
    42
    16
    10
See reviews for
Families
32
 
Couples
114
 
Solo
9
 
Business
25
 
What travellers say
  • Metro station(6)
  • Very good(5)
  • Da Liberdade(3)
  • Great location(3)
Date Rating
Roselle, IL
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 23 May 2012

Nice place.. Only issues thus far are no. Ice (but thebar will fill a bag if you bring one) and the typical oddness of super late eating for dinner.. No one was in there at seven pm and my loitering around the bar which also serves dinner was ignored. Nice rooms, good location. .

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See 5 more reviews by ReadsontheBeach for Lisbon
norwich
Senior Contributor
27 reviews 27 reviews
Reviews in 23 cities Reviews in 23 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 22 May 2012
1
person found this review helpful

The hotel is very nice, very clean and recommended. The area is more for business, a lot of guests staying were clearly there for business purposes. The Marque De Pombal area has lots of businesses (insurers, banks etc) so this may explain it. There is not a lot in the area in the way of mini-marts or restaurants close by,... More

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See 3 more reviews by stephenandmichelle for Lisbon
Milano
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 19 May 2012

May be my experience has been influenced by the air traffic controller's strike in Spain, may be by the wheather which was rainy, in any case I would not consider this a 4 stars hotel. They gave me a room in the ground, very dark. Moreover I had to stay with the curtein always closed since people in the yard... More

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See 2 more reviews by JackTrip7 for Lisbon
HF Hotéis Fénix, Guest Relations Manager at HF Fenix Lisboa, responded to this review
25 May 2012

Dear Customer, Thanks for leaving your opinion in tripadvisor.com. We would like to refer that clients stays exactly in the type of room reserved and if you prefer room at higher floors please considerer to reserve a Superior, Business or Terrace rooms. We apologize for the problems pointed out, nevertheless all issues were clarified and solved directly to you during... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 16 May 2012

Great hotel in excellent location........front desk staff more than helpful - wifi in rooms - great dinners at the bar(good value)........only challenge if you want ice you either need to go to the bar or pay 5 euros for a small bag. Breakfast staff really nice and and very interested in making sure you have everything you need. Will even... More

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Posted by an Easytobook.com traveller
Lisbon
1 review
4 of 5 stars Reviewed 14 May 2012

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Majorca, Spain
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 12 May 2012 via mobile

Reasonably priced Hotel booked through booking.com. Great location, just on the outskirts of the centre, opposite all the open top tour buses. Staff are great, very friendly and obliging. Breakfast was good,, good selection to choose from. Room was large, clean and had a good view of the Marques de Pombal Plaza. Shower only, no bath, which suited us fine... More

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HF Hotéis Fénix, Guest Relations Manager at HF Fenix Lisboa, responded to this review
14 May 2012

Dear Guest, We'd like to thank you for your review on HF Fénix Lisboa and in particular the nice comments about our staff. Such comments truly motivate us to try to do better every day. We hope to be able to host you again in the near future. Marta Martins More

Kamloops, Canada
Contributor
20 reviews 20 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 May 2012

We had never been to Lisbon and not sure what a good location would be. Our travel agent booked us in the Fenix. Our flight arrived early in the morning and the transfer from the airport was waiting for us. When we arrived at the hotel it was too early to check in. The fellow at the desk stored our... More

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HF Hotéis Fénix, Guest Relations Manager at HF Fenix Lisboa, responded to this review
14 May 2012

Dear Guest, Thank you so much for your wonderful review, especially for your excellent comments regarding our front office staff. Such great reviews help us increase our performance and provide every day an excellent stay for those who've chosen HF Fénix Lisboa! Indeed we have an excellent location in Lisbon with everything nearby like shops, restaurants and also tourist area.... More

Stavanger, Norway
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 21 April 2012

Three nights in Lisbon at the Fenix in the Praça Pombal. An efficient place, all basic services and well maintained. Helpful and experienced staff. Very good value for money.

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HF Hotéis Fénix, Guest Relations Manager at HF Fenix Lisboa, responded to this review
14 May 2012

Dear Guest, Thank you for taking your time to post your review and specially for enhancing our value for money as our staff professionalism. Such comments are truly motivating and help us to keep improving and provide our guests with the best possible service. We look forward to seeing you again in a not too distant future. Marta Martins More

Brussels
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 20 April 2012
1
person found this review helpful

This hotel is a great deception. I was on a business trip and I asked them to write "no breakfast included" onto the bill (the tax authorities of my country demand this, otherwise they do not accept the receipt). The head of the reception said this was impossible - neither by hand nor by computer. It is the first time... More

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Hervé Marrinhas, Connectivity Manager at HF Fenix Lisboa, responded to this review
27 April 2012

Hi Sir, I've read carefully your review and must tell you that our Software comply with DECREE Nº 363/2010, OF THE 23RD JUNE SERIES I Nº 120 of European taxes Software SAFT.. so we have the correct and legal configuration for invoices, according with the services we provide. For the issues you mentioned about the size of your room, we... More

Lisbon, Portugal
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 14 April 2012

This is the best hotel in the heart of Lisbon for stay and conferences, we have been many thims for cultural programs, really nice..

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See 7 more reviews by BhimKamal for Lisbon
HF Hotéis Fénix, Guest Relations Manager at HF Fenix Lisboa, responded to this review
14 May 2012

Dear Guest, Thank you for posting your review with Trip Advisor. We're very happy you've enjoyed our property so much and we’ll be delighted to welcome once again. See you soon! Marta Martins More

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Additional Information about HF Fenix Lisboa

  • Hf Fenix Lisboa Lisbon
  • Hf Fenix Lisboa Hotel Lisbon
Address: Praca Marques de Pombal 8, Lisbon 1269-133, Portugal
Price range (per night):* S$97 - 157

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