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Sheraton Brussels Hotel

4.0 of 5
Place Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
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Sheraton Brussels Hotel
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930 reviews from our community

Traveller rating
    217
    397
    204
    77
    35
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Families
107
 
Couples
211
 
Solo
89
 
Business
264
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Istanbul, Turkey
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

We stayed in this hotel for 3 nights for vacation. Regarding the feeling you get from the first minute you enter the hotel, you think that you are there for a business trip. It is the part of town is located plus the hotel itself giving the business feeling. Normally I would say I don't recommend it to tourists who... More

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London
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 16 May 2013 NEW

The hotel was very tired with poor services. Could hear everything from the room next door, including the TV and alarm, the central heating controls didn’t work, and neither did the Wi-Fi. All in all, a disappointing stay from a well-known (expensive) chain.

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4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 11 May 2013 via mobile

I've stayed at Sheratons and Starwood properties all over the world, and this one is probably the most disappointing. The picture of the room on the Sheraton Brussels website is misleading. The nice updated room is the presidential suite, while all the other rooms look like they are from the 80s. The entire hotel smells of smoke, even the "non-smoking"... More

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Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 7 May 2013

Easter vacation with the family, the hotel is a 15 minute walk to The Grande Place, but be careful on which route to take, one takes you past a very nice shopping centre and the other takes you past the "Red Light" district ! The hotel is a 3 star plus rather than a 4 star in my opinion, it... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review
10 May 2013

Thank you Roger for taking the time to leave a review with your observations and points for improvement. Please be aware that we continue to work with our owning company on planning the eventual renovation starting in the (hopefully not-too-distant) future. We do hope we will have the opportunity to welcome you, alone or with family, back again soon to... More

NYC
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 7 May 2013

This is a very nice hotel and convenient to the main tourist attractions. You can walk to thek and the Subway to the Airport is right downstairs. The Club Lounge is fantastic and the staff is one of the best in the world. the rooms are very nice and the the hotel is agreat place to stay in Brussels.

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review
10 May 2013

Thank you for your extremely kind and encouraging words!! WOW - "The Club Lounge is fantastic and the staff is one of the best in the world." It is great to read that you understand how much our Sheraton associates work to deliver a warm welcome to all our guests who keep coming back throughout the years to reconnect at... More

Braga, Portugal
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 May 2013

Old hotel. Small bathroom. Need urgent renovation. Not frendly staff. Small swiming pool at the last floor with lots of kids playing. The club at the 25th floor its not a plus. Poor breakfast. Defnitly not a option for another stay in Brussels.

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review
10 May 2013

Dear Joao, We are very sorry to read about your disappointment. Most of our guests are very happy with the Club level service, lounge, and breafkast. We do hope you will change your mind and come back to give us another try at some point in the future. With kind regards, Palmer Colamarino Hotel Manager More

Mauritius
1 review
4 of 5 stars Reviewed 4 May 2013

Hotel is just in place Rogier . It is very convenient and clean . Check in and out was fast . The rooms are spacious and clean . Breakfast is very good with good fruits . Wifi in room is a bit slow . Better use internet in the lobby . I will go back again

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review
10 May 2013

Greetings Nancy and thank you for your positive words and review, especially on our friendly and efficient service! We do hope you will come back to see us again soon as promised. Safe travels, Palmer Colamarino Hotel Manager More

Geneva, Switzerland
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 May 2013

I chose the Sheraton for business as I was sure it would be good, check in was fine & I got upgraded which was nice. The room was big and the room service quick. I would not say the hotel is very clean, the pillows are strange and the pillow cover is directly on pillow so keeps coming off, I... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review
10 May 2013

Dear Ms. Nally, We are so very sorry for your disappointment, especially during the breakfast service. It is our sincere aim and priority to provide a positive overall hotel experience to all our guests, even during busy periods of very high occupancy such as you experienced. We very much regret to hear that you did not have a positive impression... More

Manila, Philippines
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 27 April 2013

This hotel seems stuck in the past. Free WIFI everywhere in the hotel is a must these days not having to come to the reception to get free WIFI. There is though a cheap good quality restaurant next door to the hotel and the hotel is only 5 mins walk to the rail link to Brussels Airport. There was a... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review
10 May 2013

Greetings - Our sincere apologies on behalf of the whole management team that your experience did not live up to expectations. We really do try our very best to ensure the comfort and satisfaction of all our guests, even during busy periods of high occupancy. Please note that the Link@Sheraton complimentary wifi service is available in all the public areas... More

Rotnes, Akershus, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 22 April 2013

Shame on you, Sheraton Brussels! Not only do you and your slightly arrogant clerks charge a fortune for your rooms, which resemble 1980's B-movies (in addition to a whopping breakfast charge), and there's not even free WiFi? If it hadn't been for the Sea Food fair in Brussels and the inherent hotel room shortage, I'd never had returned to your... More

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Palmer_SBH, General Manager at Sheraton Brussels Hotel, responded to this review
26 April 2013

Dear Mr. Lech, We are very sorry to hear that you did not find our hotel to be good value for money. We strive to satisfy all our guests' expectations, even in the Seafood period when all hotels in the city are completely full. For your information the Link@Sheraton program always offers free Wifi access in the lobby and public... More

 
 
Sheraton Brussels Hotel
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Additional Information about Sheraton Brussels Hotel

Also Known As:
Sheraton Brussels
Brussels Sheraton
Sheraton Brussels Hotel Belgium
Address: Place Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Region: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Saint-Josse-ten-Noode
#3 Family Hotels in Saint-Josse-ten-Noode
Price range (per night): S$121 - 424
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Convention-oriented Hotel & Towers located in Manhattan Center Complex, near Exhibition Hall & World Trade Center. ... more   less 
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