Our stay in this hotel was more than satisfactory. The Hotel, recently renovated, is situated only 10 minutes away from the City of Heraclion, near the beautiful beach of Ammoudara. The room was very comfortable and clean. They were all very polite and willing to help us.

Our flight back to Cardiff was delayed 9hrs and ThomasCook bused us to this dump. There were in excess of 100 other passengers with all their luggage who got off 2 buses. There was one person at reception !! There is one lift ! which only takes 4 people. We were on the 3rd floor. The room was clean but... More

We ended up at this hotel after we got a huge downer from The Sun just up the street. Thats another review already submitted. Vanisko Hotel was our last ditch before sleeping in the car. We look back and think we should have saved the 50 bucks and slept in the car. The guy working the counter (130am) on Sept... More

Thomas Cook put 120 people up in this hotel after our flight to Dublin was cancelled and delayed by 16 hours. The rep Amanda promised everyone that we would be put up in a 5 star hotel where the pilot was staying and with an all inclusive guarantee. What a joke. On three occasions we were told after waiting nearly... More

As with other guests, Thomas Cook put us up in this hotel due to our flight being delayed more than 8 hours. We waited over an hour queuing to check in, as there were 300 guests who all arrived together. The room felt as though it had not been cleaned for a long time; stale water in the wc pan;... More

As with the previous review, myself, my partner and his family including a 6 month old baby and 2 pensioners were put up in this hotel due to our flight being cancelled. I honestly have never ever experienced anything as awful as the Hotel Vanisko. The staff were rude when we requested a cleaner to mop up our overflowing drain... More

my husband and I (along with approx 200 other people) were put up at this hotel after our flight was cancelled TWICE we arrived at 4 am on saturday 12th september and left at 6pm sunday 13th. The man on reception with a helper managed quite well to get us all rooms and we were quite happy with ours-it was... More

Thomas Cook provided this hotel accomodation overnight as our flight was delayed. Can you imagine staying in a 2star after a week at a 4star hotel. What a crap way to complete your holiday stay. The Manager was very unhelpful and rued. Waited hours to get a room at 10pm at night. The food was stale and I wouldnt give... More