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Phoenix CopenHagen Reviews

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Phoenix CopenHagen

4.0 of 5
BredGade 37, Copenhagen 1260, Denmark (Indre By)
Hotel amenities
Phoenix CopenHagen
104 traveller photos
Ranked #43 of 110 hotels in Copenhagen
3.5 of 5 stars 392 Reviews
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392 reviews from our community

    Trip type
Traveller rating
    61
    159
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    53
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Date Rating
Vienna
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
“An old, sick Lady”
3 of 5 stars Reviewed 15 June 2013 NEW

Don't get fooled by the nice pictures - this hotel had its good days long ago. Standard rooms are small, interior is old (fashioned). Breakfast room too small and it is crowded at all times. Requests at the reception were noted with a smile and then ignored. Yes, the location is great but Copenhagen is not that of a big... More

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JulieHeinen, General Manager at Phoenix CopenHagen, responded to this review
18 June 2013

Dear Traveller, Thank you for taking the time to express your views regarding your recent stay with us. We are sorry to hear that you we did not fulfilled your expectation for your stay at Phoenix Copenhagen. Single and Double rooms are available at Phoenix Copenhagen in 3 different categories: Standard, Superior and Executive. Restaurant Von Plessen has 150 seats... More

Bangor Co Down
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
“Characterful hotel in great location”
4 of 5 stars Reviewed 13 June 2013 NEW

Stayed 4 nights in an executive room. The room was spacious, had good air con, large bathroom and very comfortable beds. The hotel itself has a faded grandeur atmosphere which gives it character. If you like a very modern hotel it might be best to go elsewhere. There is a nice outdoor terrace with plants which I thought was nice... More

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See 4 more reviews by freddy57 for Copenhagen
JulieHeinen, General Manager at Phoenix CopenHagen, responded to this review
14 June 2013

Dear Traveller, Thank you for your review of Phoenix Copenhagen. We are glad to hear that you had a comfortable stay with us and enjoyed the hotel and its down town location. Thank you for your comment about the hot thermos. Thermos with coffee are at the guest tables and thermos with hot water and tea are at the breakfast... More

Aberdeen, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good spot”
3 of 5 stars Reviewed 11 June 2013

The Hotel is centrally located so there is ease of access to a number of the city's attractions. Although I didn't eat in the restaurant, a number of nice places to eat abound in the area. The single rooms are tiny and can feel quite cramped. Notwithstanding, the rooms are well cleaned and the front desk staff are helpful and... More

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JulieHeinen, General Manager at Phoenix CopenHagen, responded to this review
14 June 2013

Dear traveller, Thank your for taking your time to write a review of Phoenix Copenhagen. We are glad to hear that you had a nice business stay at Phoenix Copenhagen and found our staff helpful and service minded. We hope to welcome you at Phoenix Copenhagen in the future. Kind regards PHOENIX COPENHAGEN Julie Heinen General Manger More

Sarasota, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Stayed 3 nights in a jr. Suite”
5 of 5 stars Reviewed 9 June 2013

Paid US$ 450 for a very nice junior suite. For Copenhagen that was not a bad price considering its great location, the comfort and quality of everything, the 10 minute walk to the walking street and it included breakfast with enough food to fill you for the day, if you so chose. The Staff was spectacular. Gracious, helpful, and available... More

Was this review helpful? Yes 1
JulieHeinen, General Manager at Phoenix CopenHagen, responded to this review
14 June 2013

Dear Traveller, Thank you for your positive review and feed back from your stay with us for 3 nights in one of our fantastic Junior Suites. We are glad to hear that you experienced top service and found the room, hotel and the the surroundings excellent. We hope to have the chance to be welcoming you at Phoenix Copenhagen in... More

Beograd
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Probably The worst value for money !”
2 of 5 stars Reviewed 2 June 2013 via mobile

Standard rooms do not have A/C so we had to upgrade to suite and even there the A/C was not working well. The hallways and rooms smell relly bad. Standard rooms are so small that you can not turn arround. Braeakfast very poor, lunch also. In real life, this is a 2 star hotel on a good location with nice... More

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JulieHeinen, General Manager at Phoenix CopenHagen, responded to this review
6 June 2013

Dear traveller, Thank you for taking your time to write a review on Tripadvisor. We are sorry to hear that your experience at Phoenix Copenhagen did not furfill your expectations. We are glad to hear that our staff upgraded you from the Double Standard room into a suite twice the size. From this review we are not able to find... More

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Moscow, Russia
Top Contributor
50 reviews 50 reviews
45 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
“Quite old, not comfortable enough”
3 of 5 stars Reviewed 31 May 2013

I would not recommend this hotel for a business traveller and here are few reasons why: - Many stairs. To access some rooms, you get on the elevator to the floor you need, and that you have to climb a S-shaped stair to your room. Not to good if you have a heavy bag. - Rooms are small and old... More

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JulieHeinen, General Manager at Phoenix CopenHagen, responded to this review
Google Translation
6 June 2013

Kære rejsende, Tak for din anmeldelse af dit besøg på Phoenix Copenhagen. I vores historiske bygning tilbage fra 1800-tallet har... More

Surrey
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
20 helpful votes 20 helpful votes
“A great central location in Copenhagen”
4 of 5 stars Reviewed 28 May 2013

An impressive looking hotel - a very smart foyer with a fountain, chandeliers and lots of marble. Pleasant service. Comfortable rooms, if a little on the small side (not uncommon in Scandinavia). Well located for Nyhavn and Royal Danish Ballet.

Was this review helpful? Yes
See 6 more reviews by Hillburyboy for Copenhagen
JulieHeinen, General Manager at Phoenix CopenHagen, responded to this review
6 June 2013

Dear Traveller, Thank you for your review of your stay at Phoenix Copenhagen. We are glad to read that you had a nice time in Copenhagen and liked our hotel and our down town location. We hope to have the possibility to welcome you again at Phoenix Copenhagen in the nearest future. Kind regards PHOENIX COPENHAGEN Julie Heinen General Manager More

New Plymouth, New Zealand
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Run down, unhelpful, slightly snobby but good location = overpriced +++”
3 of 5 stars Reviewed 26 May 2013

2 lots of steps to foyer and no help with bags let alone our wheelchair. No info given by staff on the area just tried to upsell several times. Great breakfast with friendly staff there. Location perfect for the sites but lots of street noise and the hotel is kept so hot you need the window open. Room wasn't cleaned... More

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JulieHeinen, General Manager at Phoenix CopenHagen, responded to this review
28 May 2013

Dear Guest, Thank you for taking your time to write this review. We are disapointed to read that you were not helped going from the street level to the lobby area. Our historic building is without a lift going from the street level to our lobby so our staff are always close to the entrance but like every other downtown... More

Glastonbury, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great Trip / VERY friendly and helpful people”
4 of 5 stars Reviewed 20 May 2013

Restaurant is a bit expensive. Purhaps go out if you are there in Copenhagen for a few days otherwise bill can mount up. Otherwise greate. Staff are very friendly and rooms are great. Centrally located.

Was this review helpful? Yes
See 9 more reviews by chris_green100 for Copenhagen
JulieHeinen, General Manager at Phoenix CopenHagen, responded to this review
28 May 2013

Dear Traveller, Thank you for your feedback from your stay with us last month. We are glad to read that you found our facilities good and our staff friendly. The price level for our Brasserie is similar to many of the mid priced restaurants in the area but with better food quality. Kind regards PHOENIX COPENHAGEN Julie Heinen General Manager More

London, UK
Top Contributor
96 reviews 96 reviews
77 hotel reviews
Reviews in 46 cities Reviews in 46 cities
49 helpful votes 49 helpful votes
“Perfectly fine hotel. Would definitely recommend it.”
4 of 5 stars Reviewed 17 May 2013

We booked six single rooms at the Grand Hotel as far back as February 2013. Two days before leaving for Copenhagen, we were informed that the rooms at the Grand Hotel were no longer available and that we were to be switched to the Phoenix Copenhagen (another hotel in the group). To say we were annoyed by this was an... More

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JulieHeinen, General Manager at Phoenix CopenHagen, responded to this review
21 May 2013

Dear Traveller, Thank you for your review of Phoenix Copenhagen. First of all we are sorry to hear that you had to move hotel and your plans were changed. We are happy to hear that you felt upgraded to a better hotel and you had a nice time at Phoenix Copenhagen. We are sorry to hear that your minibar were... More

 
 
Phoenix CopenHagen
Phoenix CopenHagen
3.5 of 5 stars 392 reviews
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Additional Information about Phoenix CopenHagen

Also Known As:
Phoenix Copenhagen Hotel
Phoenix Copenhagen Hotel Copenhagen
Phoenix Hotel Copenhagen
Copenhagen Phoenix Hotel
Address: BredGade 37, Copenhagen 1260, Denmark
Region: Denmark > Zealand > Copenhagen > Indre By
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Pets Allowed Restaurant Room Service
Hotel Style:
#21 Luxury Hotels in Copenhagen
Price range (per night): S$225 - 411
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Gracious 5-story Hotel housed in exquisite 17th-century building, near Amalienborg Palace & Royal Theatre. ... more   less 
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Phoenix CopenHagen
BredGade 37
Copenhagen 1260
Denmark
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