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All 3 Catalkoy hotels

Acapulco Resort & Convention & SPA

5.0 of 5
Catalkoy Kyrenia Mersin 10, Catalkoy, Cyprus
Hotel amenities
Acapulco Resort & Convention & SPA
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Ranked #2 of 3 hotels in Catalkoy
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343 reviews from our community

Traveller rating
    109
    113
    59
    44
    18
See reviews for
Families
103
 
Couples
140
 
Solo
8
 
Business
17
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Abingdon, Virginia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 13 June 2013 NEW

My friend & I went to this hotel the last 2 weeks In May. We stayed in the bungalows, no water In the rooms although we arrived about 11pm and staff not at all helpful. Drinks are 3 times the price than in Kyrenia and if (as we did) brought some drinks from town they had so called staff who... More

Was this review helpful? Yes 2
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review
14 June 2013

It is very rare that I feel the need to write a negative comment but on this occasion I feel it is necessary. It is made very clear that guests cannot bring food and beverages from outside into the hotel (this is the rule in all Hotels unless they are self catering) The amount of food and drinks brought in... More

Hertford, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 12 June 2013

I have recently returned from a week at the Acapulco Spa Resort in Northern Cyprus. I have been to Nth Cyprus many times and have stayed at the Acapulco before. I have been reading some of the comments that people have written about their holiday and although I respect that everyone is entitled to their opinion, I think there are... More

Was this review helpful? Yes 4
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review
14 June 2013

Thank you very much Mr Ken for writing about your stays at the Acapulco. It was very interesting to read your review and I am pleased that overall you find the hotel to your satisfaction. As you know the staff here take pride in their work and are always looking to improve the hotel as much as possible so it... More

Cambridge, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 10 June 2013

The room was fine with a balcony but the airconditioning was off as it was their winter.There were no portable fans in the hotel.so it was unconfortable.The safe is not free and not big enough to hold a laptop. The pools were being cleaned and retiled so was the aqua slides.So my 11 year old had the tennis courts to... More

Was this review helpful? Yes
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review
11 June 2013

It is very important for us to receive feedback from our guests and thank you for taking the time to tell us of your stay at the Acapulco. It is true that in the winter we do have conference events, but as they are busy in their meetings I hope that you were able to relax in our indoor pool... More

Poprad, Slovakia
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 June 2013

To call this hotel 5 star is a joke, more like the Ryanair of Northern Cyprus as they charge you for everything possible. Very expensive drinks and snacks, you have to pay for a poor internet service that you can only use from the hotel lobby which is bad enough but being charged for the room safe is offensive. Why... More

Was this review helpful? Yes 4
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review
5 June 2013

We are sorry that you did not enjoy your stay at the Acapulco. Most 5* Hotels offer additional services and some of these are charged extra. We always make sure that on our website details are listed of what is charged extra so that the guest is aware of this before booking. More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 28 May 2013

We stayed at the Acapulco Resort from the 20th May until the 25th May (the rest of the holiday was spent further north at the Hotel Malibu Beach hotel). I had read the Trip Advisor write ups before we booked and so we went with an open mind. On arrival at check in I asked if we had been allocated... More

Was this review helpful? Yes 2
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review
4 June 2013

I would like to thank you for taking the time to write such a lovely review about the hotel. Such positive comments are always valued by our staff and your feedback is important to us. We hope you will come back to the Acapulco for future holidays. More

Adana, Turkey
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 27 May 2013

We just spent 4 days (24-27 may) and couldn't wait to leave. When water isn't even complimentary you know you are in for a treat. As with the other comment, when epwe arrived we were not greeted and the front desk gentlemen was very rude. No welcome or smile, nothing. They don't explain anything and they wonder why customers get... More

Was this review helpful? Yes 1
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review
4 June 2013

I am very sorry to hear that you did not enjoy your stay with us. We pride ourselves on our service and are very disappointed to learn that a guest has left unhappy. More

Bedfordshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 May 2013

We have been visiting North Cyprus for several years and stayed here in May 2013 for a few days with family and friends and every aspect of my holiday far exceeded my expectations - especially after reading the many damning Trip Advisor reviews. Our rooms, in both of the ultra-modern Pine Court buildings, were new, large and beautifully appointed with... More

Was this review helpful? Yes 2
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review
4 June 2013

I am so pleased that you, your family and friends enjoyed your stay at the Acapulco and thank you for your. The animation team realise that the music needs to be a little quieter during the mornings and we have now been able to arrange for the 2nd floor of the Sunset restaurant to be open during the busy periods.... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 25 May 2013

We stayed for seven nights - at check in I was asked to leave my passport - which in some European countries this is normal for at least 24 hours. The next day I requested my passport back and told I would need to either close my account or leave a credit card, again normal procedure. However what was confusing... More

Was this review helpful? Yes 1
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review
4 June 2013

Thank you for taking the time to write about the Acapulco and your experiences. The not so positive comments I have taken into consideration and will try to make it easier for guests on arrival. We have already learnt from yourself and other guests that we need information in the rooms and you will be pleased to know that in... More

Chelmsford, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 23 May 2013

We stayed in the hotel for two weeks early May and it was probably the worst hotel we have ever stayed at in North Cyprus. We have been visiting North Cyprus for about 9 years, at least once a year and this was our first disappointment. Staff were generally okay, but management were far too important to bother with mere... More

Was this review helpful? Yes 2
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review
25 May 2013

Thank you for taking the time to write regarding your experience at the Acapulco Hotel. I have sent a copy of this review to our management team as they are very interested to know how guests feel about the staff and the hotel. Prices in hotels are normally higher than outside cafes and bars and checking our prices are consistent... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 22 May 2013

my husband and our 4 month old baby girl booked to stay in this hotel from 9th May for 8 nights. Good points: The pool and beach is lovely The hotel in general was kept clean Bad points: Bungalow we stayed in was very dark and no natural sun light Room service terrible: I asked for boiled water to sterilise... More

Was this review helpful? Yes 2
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review
25 May 2013

It is always with regret that I read a review when a guest has not enjoyed their stay at the Acapulco. I have read your comments and have met with our Food and Beverage Manager so that we can resolve the situation with the room service. Regarding late check outs this is decided the night before or even on the... More

 
 
Acapulco Resort & Convention & SPA
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Additional Information about Acapulco Resort & Convention & SPA

Also Known As:
Acapulco Resort & Convention & Spa Hotel Catalkoy
Acapulco Resort & Convention & Spa Hotel
Acapulco Resort And Convention & Spa
Acapulco Hotel Convention
Address: Catalkoy Kyrenia Mersin 10, Catalkoy, Cyprus
Region: Cyprus > Kyrenia District > Catalkoy
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Catalkoy
#2 Luxury Hotels in Catalkoy
#2 On the Beach Hotels in Catalkoy
Price range (per night): S$161 - 253
Hotel Class:5 star (5*)
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