We arrived in Innsbruck with bookings for another hotel that turned out to be terrible. We went into this hotel to see if there might be a vacancy and found the receptionist the most welcoming and friendly person we had encountered on our entire journey through Austria to date. We explained our situation and she happily took us to look... More

Cannot comment on the hotel as we were visiting Innsbruck for the day from Salzburg and used only the restaurant, which was recommended by the Tourish Information. The staff were friendly and welcoming. The menu had a good choice of food, lots of dumplings and schnitzels as you would expect. Had both, not my favourite food as they are quite... More

We had such a good stay here a few years ago we decided to return this time with a group of friends. It was every bit as good as our previous visit. The staff were friendly and helped book taxis and gave excellent advice in advance. We had rooms on the 2nd and 4th floors - spotlessly clean, comfortable and... More

From my initial call to make our one night reservation to checkout, we were treated extremely well and felt very welcomed. Daniela at the reception desk is excellent with plenty of advice, suggestions and a great big smile. Room was clean and comfortable. Hotel is located perfectly in the old town and close to many attractions. Get the 'Innsbruck card'... More

This is hands down one of the best hotels I have stayed in. I emailed the staff before leaving Australia to check whether they might have my room ready early after the long flight. They were very happy to oblige and were very friendly when I arrived. Rooms are beautifully presented and very comfortable. A bit noisy at night with... More

We stayed here for two nights recently. The hotel itself is in a great location and is well equipped. The reception and service staff are excellent, very helpful and friendly. What lets this place down is the restaurant. The two male staff are lacking in service skills. In particular the young male staff member was actually quite rude on a... More

Stayed 2 nites in April and found it to be what we expected.Staff were extremely helpful,in particular Ulie on reception,who was a big help,as were all the ladies we dealt with on reception.Couple of points stopped me giving it 5 stars tho'....wifi reception in our room on top floor 411 was very poor indeed,in fact we only used it when... More

Unfortunately we had to cancel our reservation at this hotel due to serious illness. The booking was not refandable but the hotel still allowed me to get full refund when I explained the situation. This is a service and understanding that is under threat nowadays. Before u think its because its a 5 star hotel or its in Austria, another... More

I wondered when I would enjoy a hotel enough to finally leave my first review; the Adler was it! So much character inside (watch out for boar's head in the stairwell!) and an amazing location. Great furnishings and fittings, and of course the staff - I read about them and thought to myself "yeah, yeah, how good can staff really... More