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Hotel Mercure Wien Westbahnhof

4.0 of 5
Felberstrasse 4, Vienna 1150, Austria
Hotel amenities
Hotel Mercure Wien Westbahnhof
Ranked #149 of 352 hotels in Vienna
3.5 of 5 stars 378 Reviews
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378 reviews from our community

Traveller rating
    77
    150
    98
    33
    19
See reviews for
Families
27
 
Couples
120
 
Solo
45
 
Business
45
 
What travellers say
  • Train station(4)
  • Staff were friendly(4)
  • Very nice(3)
  • Cigarette smoke(3)
Date Rating
Hong Kong, China
1 review
5 of 5 stars Reviewed 22 May 2012

Was this review helpful? Yes
Maastricht, The Netherlands
Senior Contributor
44 reviews 44 reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 17 May 2012

Good location near the Westbahnhof! Simple, clean rooms. Good value for the money!

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Colombo, Sri Lanka
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 13 May 2012

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Was this review helpful? Yes
Christoff Seibert, Manager at Hotel Mercure Wien Westbahnhof, responded to this review
16 May 2012

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Melbourne Australia
Contributor
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6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 7 May 2012

The hotel is just opposite to Vienna Westbahnhof. U-bahn is nearly at the door step. The room I had was on the 4th floor - they only had 2 lifts and one can only hold 2-3 person. The room decor is a bit dated. Bed is clean and tidy though. Hot water pressure is on the weak side but I... More

Was this review helpful? Yes
Christoff Seibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review
10 May 2012

Dear guest, thank you very much for taking the time to describe your impressions regarding your stay at our hotel. First of all, we would like to apologize for the inconveniences described. You have stayed in a renovated room, and the new decor is a style which provides you relaxation. Your comments over the staff are highly valuable to us... More

Petrosani
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 27 April 2012

We stayed for 4 days at Mercure WestBahnhof and we liked this hotel very much. The location is very close to Mariahilferstrasse, the shopping street of Wien, and close enough to the Museum Quartier which is between Mariahilferstrasse and Stephan Dom. At the same time if you like to travel by subway or by train you can "jump out of... More

Was this review helpful? Yes
Christoff Seibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review
7 May 2012

Dear guest, we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Göteborg
1 review
1 of 5 stars Reviewed 23 April 2012

Bad Service We lost a nightdress from our room during our stay at Mercure Westbahnhof. We searched through the whole room but couldn't find it. This was probably a unintentional misstake by the housekeeping but the reception staff had a very bad attitude and were very ignorant to our problem when we pointed it out. The first person we spoke... More

Was this review helpful? Yes
Christoff Seibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review
7 May 2012

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore we do not lie or telling stories. Your... More

Osnabruck, Germany
Senior Contributor
35 reviews 35 reviews
Reviews in 23 cities Reviews in 23 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 21 April 2012
1
person found this review helpful

Although technically speaking the Mercure Westbahnhof is outside the city center proper, it is still conveniently located almost next to the city's main station (as the name obviously suggests) and thus one also has access to two of the subway's main lines, U6 and U3. The hotel itself, which rises eight floors above the city streets, is nothing special architecturally.... More

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See 2 more reviews by Cosmopolite for Vienna
Belfast
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 16 April 2012
3
people found this review helpful

We are just finishing a 6 day stay in the hotel Mercure and would agree with the majority of the comments read on TripAdvisor before booking. The hotel is perfectly adequate for the price and the staff are friendly and helpful. We had a room at the back on the 7th floor which was small, quiet, clean and comfortable. The... More

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Warsaw, Poland
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 11 April 2012

nothing really special, but what one would expect from a hotel like that in Vienna?

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Christoff Seibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review
12 April 2012

Dear guest, we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Posted by an Accorhotels.com traveller
Pyatigorsk, Russia
1 review
5 of 5 stars Reviewed 28 March 2012

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Christoff Seibert, General Manager at Hotel Mercure Wien Westbahnhof, responded to this review
11 April 2012

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Additional Information about Hotel Mercure Wien Westbahnhof

  • Mercure Wien Westbahnhof
  • Mercure Hotel Vienna
Address: Felberstrasse 4, Vienna 1150, Austria
Price range (per night):* S$122 - 192

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Hotel Mercure Wien Westbahnhof
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