Thank you for your constructive feedback, following your stay at the Grand Ash Hotel, Llandudno recently. We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this. I was sorry to read... More

Thank you for your constructive feedback, following your stay at the Grand Ash Hotel, Llandudno recently. We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this. Both Rob and I agreed... More

Thank you for your constructive feedback, following your stay at the Grand Ash Hotel, Llandudno recently. We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this. Both Rob and I agreed... More

Thank you very much for taking the time to provide us with your constructive feedback, following your recent stay with us. We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, I am sorry that you did not find this to be the case on during... More

Thank you for your constructive feedback, following your stay at the Grand Ash Hotel, Llandudno, earlier this month. We know there are some areas and rooms which need upgrading however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this. We certainly hope you will be... More

Thank you very much for your recent review of your stay at the Grand Ash Hotel, Llandudno. I was pleased to read your very kind comments and have passed these on to Rob and his team who will be pleased to read them. We know there are some areas and rooms within our hotel group which need upgrading however we... More

Thank you for your review. My sincere apologies for not meeting with your expectations on this occasion. I was disapointed to read your comments as this is not the normal thing to happen at the Grand Ash Hotel. I will be speaking with my general manager to find out what went wrong, and to make sure this does not happen... More

Many thanks for your constructive and kind comments. Although we may not be the best hotel in Llandudno we do try to offer exceptional hospitality, good food and a warm welcome, if we can do this 97% of the time then we are doing well. We know we have a few problems with the hotel and are addressing these during... More

I was sorry to read that you did not enjoy your stay at the Grand Ash Hotel. It is unusuall that a key was not given to you before you went out so that you could let yourself in after the wedding reception you attended, and my sincere apologies for having to wait an hour before raising the night manager,... More