This Hotel is gloomier than a Swiss Clinic - Newish hotel with a 1970's faded, careworn unloved hotel. But that's not the worst of it. It's poorly maintained and dirty - very dirty. See pics. The staff attitude is mirrored by the state of the property. I have never stayed in a worse place. This is run by an Italian... More

We used this hotel for the purpose of holding monthly meetings for one of our communities over a period of several months. We had some communications issues with the hotel and they overcharged on several occasions for what was agreed. When I asked over the phone politely if I could speak to the Manager, the lady curtly told me she... More

This hotel is in a good location and the room we stayed in was a good size. But the room smelt of damp and it was unclean. The whole furniture was something out of the 70s and dirty windows. Its a shame as with a complete refurb and an on the ball management it could work.

We were attending a friends funeral and needed to stay overnight,this hotel looked ok online. I phoned to request a 1pm check in and was told that was fine. On arrival no one on reception rang the no. on phone no answer. waited about 20 minutes for woman to arrive who said she wasn't expecting anyone eventually she remembered and... More

Was booked through work, and we had requested large parking space. We arrived to find a small parking are but attempted to park. Once we spent a while parking, a woman approached telling us we could not park there. No introduction, nothing, just complaining about us parking there. I had to ask who she was and found out she was... More

I do not understand the previous comments. We stayed here for 3 nights,the hotel is clean ,Room and bed was very comfortable,Breakfast OK,Good location, Stevenage station is literally 5 mins walk from the hotel with a 20 minute journey into London Kings Kross.We would most definitely stay here again in the future

It's a white since we stayed at this hotel but thought i'd at last get on the band wagon. This place has the worst service ever. When we arrived there was nobody on the reception. We left and returned later but still no receptionist (it was 6pm on a Saturday)!!!. We waited for some 20 mins and last someone came... More

Stayed here for two nights and it was the worst two nights of my life. 1) Hotel wanted all money up front 2) The rooms were very cold (none of the radiators were on). queried this with reception and told heat goes on at 6. 3) The TV reception in the room was snowy. 4) Room advertised with broadband Inc.... More

I have stayed at this hotel three times now. My husbands clothes were accidentally left in the room, we telephoned them to ask them to store them until we returned and they said there was someone in the room and no clothes were found. Aft two weeks of asking questions, and eventually stating we would have to call the police... More