Good with the maintenance and the cleanliness but the service at the help desk or reception is not at all impressive. The persons who is at the reception is not at all bothered properly with the customers. They were just on their phone call and other was doing her own work. Its not the right way to welcome customers to...
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The Hotel is clean, fresh and friendly. The staff are very attentive and give a great level of service. I use this hotel 2 to 3 times a week and I am never dissappointed. I would recommend this hotel as a one off stay or for the more frequent traveller to Stevenage. The food is really good with a good...
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Dear Reviever,
I am very much appreciate your comments regarding your stay at Ibis Stevenage Centre. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....
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Stayed at this hotel for one evening has to nightclub in Stevenage.
The hotel room was nice and clean and comfortable.
Had problems with the tv has it wouldnt work so was then relocated to another room within 15 mins and again had problems has the batteries in the remote had gone flat.
The staff were friendly enough, a little...
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Dear Reviever,
Thank you for taking the time to tell us about your stay at the Ibis Stevenage Centre, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.
At Ibis, we strive to provide a superior service experience for every guest and your feedback is very...
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This is a great hotel for informal business meetings. The Green Cafe is relaxing and the staff are very friendly. This is a perfect venue in the middle of Stevenage Town Centre, the coffee is excellent and the seating allows privacy. The staff are always very pleasant and welcoming.
Dear Andy,
Thank you for taking the time writing your review here. We are pleased that you have had a good experience whilst staying with us and we would be happy to see you here more often.
Looking forward to welcome you at Ibis Stevenage again.
Kind regards
Ruslana Yarmolyuk
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Travelling from London late up the A1 we just wanted somewhere cheap to stop.
Booked on laterooms, when half an hour away. Expected the basics but was pleasantly surprised with the price/cleanliness/quality.
With free WiFi as well, I would strongly recommend, only downside parking is in a car park just behind the hotel, but it only cost £1.30 from 7pm...
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Dear S7evieboy,
We very much appreciate your comments regarding your stay at Ibis Stevenage Centre. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank...
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Arrived Ibis Stevenage at 3am after a long taxi ride from airport. Paid for room by cash for one night only. Receptionist demanded a further "deposit" of £200 in cash. I only had 60 euros, so he made me go out of the hotel, in the middle of the night, to a cashpoint. Then he refused to give me a...
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Dear Mr Bennett
Thank you for your comments regarding your experience at IBIS Stevenage Centre.
Whilst I apologise for the inconvenience you experienced on arrival at the hotel and the language you suffered whilst at reception from other guests, I would like to point out the following:
1. You had not made a reservation prior to arriving at the hotel...
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I visited the IBIS Stevenage for a business meeting and can't fault the hotel / venue at all. Staff and service we're great and the location so near the town, car parks and the train station make it the perfect hotel / venue.
Dear Robert,
Thank you for taking the time writing this nice feedback about us. I will share your comments with my team as they would be pleased to know that your time with us was enjoyable.
We are looking forward to see you here again.
Kind regards
Ruslana
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Why stay in a noisy, small center of London hotel room and pay 120GBP upwards when you can stay in this lovely hotel for only around 40GBP? The Ibis hotel Stevenage is only a 3 minute walk to the train station.
The hotel is clean and is situated just next to a large tesco supermarket that is open 24 hours....
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Dear Yerevan 75,
Thank you so much for your positive feedback regards your recent stay with us. I will pass your comments to my team to make sure that they know they doing good job. Your comments about our beds will be discussed with our procurement team to see what we can do to make your future stays more enjoyable....
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Have been to the Ibis / Cafe Green several times and the coffee, service and food are all excellent. Free wifi too!
Dear Leigh,
Thank you very much for your lovely feedback and for staying with us recently.
We really value your opinion of the hotel. Next time you back in Stevenage please stay again as I am sure we have a lot more to offer.
Looking forward to welcome you here again.
Kind regards
Ruslana Yarmolyuk
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I have used the restaurant in the hotel. The food is very good, staff are very helpful and friendly and it is reasonably priced. There is also free wi-fi. Would recommend to others.
Dear Andy,
Thank you ever so much for your nice feedback.
We all striving to provide the best experience to our guests and your comments will motivate my team even more in achieving this great results.
We are looking forward to see you again here in the nearest future.
Kind regards
Ruslana Yarmolyuk
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