We stayed for one night and the room was fine, no complaints at all. Breakfast was good with plenty of choice. The location of the hotel is excellent. However, we were attending an evening function in the hotel and the cost of drinks was quite outrageous. For example a glass of white wine was £8.50.
Dear MhairiP
Thank you for taking the time to post such a positive review on Bannatyne Hotel in Darlington. May I offer a response to your comments surrounding our wine pricing. Having checked the wine list displayed and our till system, I can only find one large glass of white wine charged at £8.25, not £8.50. We offer a wide...
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I have stayed in this hotel previously and had a nice room in the extension part of the hotel - this time i stayed in the main building and the standard of the room was exceptionally poor. Stained carpet, which was uncomfortable to walk on, small monitor size TV, no desk to work on, room size was like a box,...
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Dear Ianwilliams
Thank you for your recent visit to Bannatyne Hotel Darlington and for taking the time to post a review. I am extremely concerned to read of the dissapointments with your accommodation, and also quite surprised as we do get requests from regular guests to stay in this particular room and judging by our recent reviews, our standards of...
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This is a really beautiful building with great access to the A1, and within walking distance of the main shopping centres/ highstreet of Darlington.
Location is perfect, the decor and cleanliness is spot on - despite the bathroom being a little dated. Our room was a little small but the quality of furnishings (real wooden sleigh style bed), flat screen...
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We stayed here for a 2 night weekend break to relax and just get away somewhere not too far from home. The hotel staff are very helpful and friendly; the room was small but nice; the bed is firm but comfortable. Bathroom could have done with a bit of maintenence/upgrading but was clean and fit for purpose with super shower....
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Dear lufc4ever
Thank you for your recent visit to Bannatyne Hotel Darlington and for taking the time to write such a positive review. I am pleased to read of your overall enjoyment of your stay and that the service and standards you received were very high. I am also delighted to read that you would recommend us and indeed personally...
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A charming building, very convenient for town centre. Everything you could need at a price you couldn't expect. Staff very helpful, efficient and friendly. Highly recommended.
Dear annwiddecombe
Thank you for your very positive review, I am delighted you found our service and standards to be extremely high and overall value for money. We also appreciate the high recommendation you have given us, and look forward to welcoming you back in the near future.
Kind regards
Scott Davidson - General Manager
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I stayed at this hotel for the first time this week when visiting the area for business. The hotel is a very impressive building and the staff I interacted with (reception check in & out, bar and breakfast) were very polite, professional and are a credit to this establishment. What disappointed me with the hotel was the lack of detail....
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Dear 855traveller
Thank you for your recent stay at Bannatyne Hotel, Darlington and for taking the time to write a review. May I thank you on behalf of the management and staff for your kind words in relation to the service received, "Excellent staff" is certainly a positive review and I am glad you found our hospitality friendly and accommodating....
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The location of the Bannatyne is hard to beat. It is centrally situated just a few hundred yards from the town centre, about half a mile from the train station. The premises are very old, being the original Immaculate Conception School until the 1960's when it became the Grange hotel. The hotel has been extended in recent years and the...
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Dear Sue
Thank you for choosing to stay at Bannatyne Hotel, Darlington and for taking the time to write such a positive review. On behalf of the Hotel and Health Club management and staff it was a pleasure to provide the high level of service and customer care and we are delighted you enjoyed your stay with us. May I...
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I arrived in a very wet Darlington after a long train journey and took the short ride to the Bannatyne Hotel. It was therefore refreshing to be greeted by two very cheerful and helpful receptionists for whom nothing was too much trouble. I was offered help with my overnight bag and to be shown to my room.
I was in...
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Dear Graham
Thank you for choosing Bannatyne Hotel, Darlington and for posting such a positive review. I am delighted to hear that every aspect of your stay was so enjoyable and I will certainly congratulate the team on producing such high levels of customer care. For such a seasoned traveller to post that the service was better than some top...
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I booked this hotel for a meeting with 20 delegates today and was very impressed.
I use all types of venues for meetings and was taken back by how friendly, polite and professional the staff and the facilities were.
The room was immaculately laid out, the food at lunch and coffee provided was great and everyone had an enjoyable day....
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Dear darlodivas
Thank you for choosing Bannatyne Hotel, Darlington as your preferred choice for your recent Conference and for taking the time to write such a positive review. I am delighted to read that your event was a hugh success and that the service and standards were of the highest level. I can assure you I will pass your comments...
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Stayed for business and the hotel was a great find. Good service and a nice style throughout. Great value
Dear TBM79
Thank you for choosing to stay at Bannatyne Hotel on your recent business trip to Darlington and for taking the time to post a review. May I thank you for your kind words and positive feedback on the service you received and the high level of standards you experienced and I do hope we could welcome you back...
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