We stayed here on a coach trip booked by our Travel Agent - We found this to be a very friendly hotel and helpful staff - a good atmosphere - food was what we expected as part of the deal by Trvel Agent. Although the room was basic - clean and comfortable. If we ever return to this area -...
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Thank you for taking the time to review our hotel. It was a pleasure to welcome your group to the hotel and I am pleased your experience was positive. I will certainly pass your kind comments onto the team here at the hotel. Thank you once again and we look forward to you staying with us again in the future.
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Stayed here on the weekend of 19th of March as was told that I could not cancel because of getting an advanced purchase rate yet when I was there I was told that I was refunded the £35 room rate so why was I told otherwise on the phone?!?!?
Secondly the room, not only where there blood stains on the...
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Thank you for your review. I sincerely apologise that you had a less than satisfactory stay at our hotel. Our terms and conditions of our advance purchase rate is that it is non-refundable and non-cancellable. We had received notification that you had cancelled your booking and as a gesture of good will I had authorised a refund to your card....
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Have just spent a weekend at this hotel on a coach trip. Don't be put off by the outside which looks a bit like a warehouse and not very welcoming. Once inside it could not be more different. The staff are really friendly and welcoming, especially Kirk the manager and the french bar man (sorry don't know his name).The rooms...
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Thank you for your great review. I will pass on your kind comments to Kevin, Joanne and the rest of the restaurant team. We have a fantastic team here at the Days Hotel and I am proud and privileged to work alongside them. We consider high levels of customer service and satisfaction are the most important part of our business...
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Our overnight stay was a disappointing experience and not one I would choose to repeat. The hotel was clean and the room was more than adequate for a budget hotel but that is where the positives end. My wife and I checked in at 6.30pm and and at 7pm went to reception to get a dinner menu. We then went...
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Thank you for taking the time to review our hotel with Trip Adviser. I am pleased you were happy with your room. I sincerely apologise regarding the miss communication regarding your evening meal. It is our Standard Operating Procedure to ask all guests on check in about their dining needs and this is where it should have been explained about...
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we only paid 20 pound for this room but it was not worth it! It was a smoking room and smelt terrible.I didnt request a non-smoking room as there was no option to do so! Did ask for a room move but was told hotel was full.I would like to say thank-you to the young man though who was on...
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Thank you for taking the time to review our hotel. I apologise you did not completely enjoy your stay with us. Unfortunately the special discounted rate you booked does not guarantee a specific room type and due to us being full on this date the only room we had available was a smoking room. I will pass on your kind...
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great hotel in a great location, if you want the ritz then go pay the price, if you want a hotel thats better than spain or tunisia hotels then this is the hotel for you, the room cleaner steve done a great job cleaning or rooms, and the other staff go out of thier way to give you honest advice,...
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Thank you for your review. I am pleased you had a great stay with us. I will certainly pass on your comments to Steve and the rest of the team. Silkwood Farm is a great addition to the area however I trust the next time you visit us you will try our great menu at the hotel. We have a...
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Just got home from staying here for 2 nights. Can't fault it. The food was fantastic especially considering the chef is only 22 years old and worked a full hotel on her own. The food was fresh and there was plenty of it. The rest of the staff were very helpful and friendly and this hotel definitely deserves to be...
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Thank you for taking the time to write your kind review on trip adviser. We aim to deliver high customer satisfaction at the hotel and it is great to hear we are achieving this. I will certainly pass your comments onto Daisy our chef and I will ensure the rest of the team hear about your great feedback. Thank you...
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What an excellent team of staff at this hotel. Everybody was helpful and cheerful. The room was clean and comfortable.
Thank you for your trip adviser review. I will be sure to pass your great comments onto the team and we look forward to welcoming you back to the hotel soon. Thank you
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Arrived early and was told that we could book in if we wanted a room at the back, but they needed just a little more time if we wanted to have a quieter room at the front. We went into Wakefield for the afternoon and checked in for a front room later on. Room was very spacious and comfy and...
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Thank you for taking the time to review our hotel on trip adviser. Feedback and reviews are essential to our business and are taken very seriously here at the Days Hotel Wakefield. I am pleased to hear you had a great stay with us and I will ensure I pass your comments onto the team, especially Donna who I know...
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Well me and my partner decided to stop out for the night somewhere last minute. Days hotel is just up the road, this was our first stay. First of all we had to wait 10 mins to be seen to at reception because he was having a casual conversation with someone, Then we got up to room 304 (3rd floor),...
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Thank you for posting your review to tripadvisor.
I would firstly like to sincerely apologise for the problems you encountered during your short stay at the Days Hotel Wakefield. We do pride ourselves on great customer service coupled with a value for money, it would appear that we have let you down on this occasion.
We have recently started a...
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