stayed one night never never again superior room curtain fitings hanging off and shower grating of 1metre long rusty rusty which must have been over 12 mths to go that far tiles full of accumalated dirt on the floor what a health hazard not too mention possibility of injury or tetanus from cuts. country kitchen food looked as if some...
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I am very sorry that the hotel did not meet your expectations. We always try our hardest to meet our guest's expectations which on this occasion we clearly did not. I will cetainly look into all the points you raise as it is important to us that we do not have guests leaving unhappy.
I do not understand your point...
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Booked a corporate room event and got switched from the booked room at 24 hours notice. Yes it did matter to us and the staff simply didn't care. Very bad attitude. On the day the waiting staff tried hard but lacked skill. Typical ancient room decir reminiscent of ghe 70s which is hardly onbrand for our clients Room has excellent...
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Thank you for reviewing our conference facilities. I understand that since your visit our conference department has spoken to you about the various issues you raise. Our hotel is a traditional country house hotel and I'm sorry that this style is not what you were expecting, however, that aside we obviously did not meet your expectations. Our staff do care...
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We had a lovely afternoon here on the spa & tea package. Excellent value all round, tea was wonderful with plenty of cake! The facilities are very good - we used the gym, joined in an aqua aerobics class, lounged around in the sauna! Also included was a very relaxing back massage.
The staff are extremely helpful, nothing was too...
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Thank you for your lovely review. I'm very pleased you had a relaxing afternoon with us. We have just started the afternoon tea and spa package so its good to know that it works well. Thank you for the comments about the staff I will certainly pass them on
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We have just returned from the Moor Hall Hotel having spent the weekend there.
Check in was efficient and friendly. Our room was located in the extended part of the building, just above "The Charter Suite" which held a function on both nights.
The room was spacious with a two seater sofa and table and chair , the bathroom was...
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Thank you for review about Moor Hall and I am pleased you enjoyed your stay. I am obviously concerned with your comments about the dust you mentioned and would appreciate it, if you have time to call me, to let me know which room it was so that I can investigate further with the housekeeping staff. I am pleased that...
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Stayed here on business for one night and enjoyed the stay so much I came back a week later with my partner! On arrival there was a bit of a queue but this problem was diffused by a manager who was standing by the fire place in reception greeting every guest personally and helping with any special requirements or requests...
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What a lovely review, thank you very much. I will pass on all your kind comments to the staff who will be very pleased you enjoyed both your stays with us. We look forward to welcoming you back to Moor Hall later in the year.
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We were staying here and attending a weekend conference at the Belfry nearby. The hotel was very comfortable. We had a lovely twin room which we accessed by walking through the great conservatory along one side of the building overlooking the gardens. There was a wedding with a loud disco on the Saturday night, but when we got to our...
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I'm vey pleased you enjoyed your stay and thank you for your kind comments. Hopefully you will have had time, outside of your conference, to walk around the gardens whilst you were with us and have some quiet time. I will pass on your comments to our staff, they will be delighted you enjoyed your time with us and hope...
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Moor Hall comes up to expectations, they are everything the brochure says:The staff are friendly welcoming and efficient. Double Rooms are comfortable with everything you might require,unless you both want a Hot Chocolate! Single Rooms are a bit in need of TLC but the Shower Rooms have been updated and are a dream.
Thank you for posting your review and your kind comments, especially about the staff. I will pass on your comments to them. I hope we have the pleasure of welcoming you back to the hotel in the future
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Stayed here with my husband using Tesco vouchers,we upgraded to a superior room when booking using the vouchers for it all.
It is a charming,welcoming and very friendly hotel. The staff are lovely and accommodating from the reception staff to the pool staff.
Our room was comfortable and clean with robes,slippers and a mini-bar,it overlooked the overflow car park but...
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Thank you for posting your excellent feedback. I'm delighted that you enjoyed the hotel and your stay and look forward to welcoming you back again
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Beautiful location in magnificent grounds. Classic old time English hotel. Loads of wood panelling stone floors etc. Staff were friendly and efficient and not to ploished, just right. Perfect for a long week end or a base to tour the midlands. Other guests said the spa and pool was really good but I didn’t try it, the bar was good...
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So pleased to hear you enjoyed your stay and that our staff and facilities met your expectations. We look forward to welcoming you back very soon!
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Stayed here for weekend break with wife and 2 kids using Tesco vouchers.
Family room with 2 double beads was great...plenty of space, mini bar, huge whirlpool bath.
Used the on site pool a couple of times too - very enjoyable. Not huge but enough to keep the kids entertained for an hour.
Breakfast was very nice too - well...
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Thank you for the excellent feedback. I'm very pleased you had a lovely stay with your family and hope to welcome you back to Moor Hall in the futue.
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