We stayed here at the start of the month and it really is a dump. It’s a dirty hotel and the customer service is incredibly poor. Apparently they had a flood this weekend in some of the rooms but this didn’t make up for the horrendous trip we had there. Please don't bother, you may as well stay at the... More

I had a single room which was in need of decorating/updating. However it was scrupulously clean and had a good sized bathroom. Food very good - both quality and choice. Helpful, friendly staff.great central location. Would use again

Great hotel right in the centre of Carlisle. I got upgraded to a huge room, grand furniture and clean en suite. Does have a car park which is very convenient given the location. Would recommend for business or pleasure :)

This hotel would have been a fantastic building in its heyday, but it is certainly dated and careworn now. Finding it was a bit inconvenient as we were given postcode for front door - which is a long drive around to the rear door and car park: we were given a different postcode to find car park! We were holding... More

Good hotel in the center of carlisle out the door and your in the center of the shops hotel is ok some parts need a bit of tlc but food is great nothing is to much trouble our room was comfy but very warm as we were on the top floor you could hear the water tank the staff were... More

Stayed here for 3 nights in May 2013. Was put in annexe to main building. Room ok, a little small but clean. The bed was so soft though, was like sleeping on sponge. Very noisy plumbing, the clattering and banging of pipes woke me every time a fellow guest flushed the toilet. Room backed onto lane on street which meant... More

Stayed one night midweek. Room ok but felt musty as did bathroom. Everything appeared clean. Staff helpful locating room with direct web link. Car park hard to find and bit cramped. Breakfast average- fruit looked like it had reappeared from day before - not brilliant.

I expected the worst staying in carlisle, esp. When a premier inn is voted #1 in the city, but I was quite pleasantly surprised. Room was smallish but big enough. Bathroom was actually same size as rest of room. Good hot water pressure. Location perfect! You do not want to stay on botchergate, where a lot of hotels are....that's the... More

Stayed there with a group of 27. Rates for dinner bed and breakfast were great value. Drinks very reasonably priced. Swimming pool very clean and airy. Nothing too much trouble for staff. Car park a bit of a nightmare to find but staff good at seeing everyone got in and out. Would definitely recommend this for a group. Dunning Parish... More