Wondered where we we going when we parked the car around the back in the carpark but the reception staff were very pleasant and the room was large, and very comfortable. They had the best pillows I have every had in a hotel but really could have done with 2 each as they were so soft and downy. Altogether a...
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Quite typical of a Park Inn really - you know you're not going to get an amazing experience or any particular luxury when you book a Park Inn but it's reasonably priced, and reliable.
Basic amenities were acceptable, fairly comfortable bed, good view of the town (as good a view of Bedford as is possible, really...).
Don't stay here (or...
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Had a lovley Sunday Lunch a family birthday. we were looked after very well. pleasant Restraunt overlooking the river.
Dear Carolyn
Thank you for your positive feedback. I am glad that you and your family enjoyed your Birthday treat.
We are lucky to be situated on the banks of the river; however, with the poor weather we have been experiencing, we have not seen the full potential of the view for a while now.
I look forward to welcoming...
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Stayed at the Park Inn for one night. First impressions from the out side of the hotel was disappointing as the building looked very run down, however do not be put off by this. Assigned a room overlooking the river, room was basic but bright and airy with air con, flat screen TV and safe along with free Wi-Fi. Bed...
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Thank you for your feedback. I am glad to hear that you enjoyed your stay with us.
I appreciate your comments with reference to the look of the building from the outside, we are currently working with designers to improve this over the coming months
It’s good to know that you felt our rooms were basic and bright as our...
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Was booked here by my company and happy enough as Radisson is a very reliable brand. I got the impression they have recently taken this property over and my opinion is as it was on my visit last week this was really not worthy of their name. The walk from the car park to reception reminded me of dreary THF...
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Thank you for your feedback.
I am pleased to hear that you felt your room was clean and tidy, and that the hotel is functional as the Park Inn By Radisson brand values are Friendly, Positive, Vibrant and uncomplicated.
I am sorry to hear that you felt disappointed with your stay and that the hotel brand was not what you...
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I stayed 3 nights whilst on business, check in good and allocated room 606. First impressions of room very good, large, clean, modern with a king size bed, flat screen tv and a lovely walk in shower. Unfortunately though the outer window (there is secondary double glazing) would not close properly leading to a night of barely any sleep as...
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Thank you for your positive feedback.
I am pleased to hear that your room met your requirements and that we were able to quickly resolve the noise problems you experienced.
The hotel is having nearly 2 million pounds spent on it this year and one of the projects we are looking to complete will result in new windows in all...
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Stayed at the Park Inn for one night. As we were attending a wedding we wanted to arrive early, phoned ahead to ask for early check-in and were given a room at 10.30am. Brilliant service. Bed and pillow very comfortable, had a good night's sleep. Bathroom modern with a large walk in shower, nice and clean. Breakfast good, nothing out...
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Thank you for your feedback.
I am pleased to hear that you have enjoyed your stay with us. We have been working over the past few weeks to improve both our rooms, breakfast and customer service for all our guests.
I hope the sun was shining whilst you were eating your brekki, it can be very relaxing watching the swans...
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I did not stay at this Hotel but nevertheless am writing a review based on the unpleasant experience I had in merely trying to book a room
A very curt telephone receptionist placed me on hold 3 times during our conversation and didn't seem too bothered about how this irritated me.
I was then Informed that in addition to the...
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Dear Iain,
Thank you for your feedback regarding the communication issues you have received whilst trying to make your reservation.
I would like to personally apologise for the lack of customer service you have received ultimately resulting in you making your reservation at another hotel, I can appreciate how frustrating and time consuming this may have been for you.
Iain,...
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This was nearly the worst hotel I have stayed in in recent years (see Best Western, Middlesbrough, for the worst). Bedford is a beautiful town and to have this disgrace towering over it is a travesty!
As usual, I was staying in town on business and booked using my usual method, first impression of the place was that of a...
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Dear Mr Pridmore,
I would like to take this opportunity and thank you for your review of your stay. All feedback received by the hotel is taken very seriously and we take consideration to all comments to help improve both the hotel products and services to all future guests.
Mr Pridmore, firstly I would like to express my disappointment that...
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I stayed here for a friends wedding. When arriving for the first time and especially from the car park, it looks pretty rough and you have to make your way from the back of the building through a rough hall and up the stairs to reception.
Check in was a breeze and i was given keys to a room on...
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Dear Mumarah,
Thank you for your feedback regarding your recent stay at the hotel.
We are planning works to both the entrance from the car park and the main entrance as part of the £2 million renovation for this year.
I am pleased that found your stay comfortable and the wedding went well.
We look forward to welcoming you on...
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