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The Palace Hotel

4.0 of 5
Palace Road, Buxton SK17 6AG, England
Hotel amenities
The Palace Hotel
Ranked #4 of 8 hotels in Buxton
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481 reviews from our community

Traveller rating
    104
    129
    111
    86
    51
See reviews for
Families
42
 
Couples
199
 
Solo
11
 
Business
42
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Cambridgeshire
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

It's a thin line between faded grandeur and being a bit tatty, and sadly the Palace Hotel is tending towards the latter. Carpet on the stairs is threadbare and on the third floor where our room was the paint needed refreshing. Our room was reasonably clean, although there was dust on the bedside lamps. The wardrobe was dark wood and... More

Was this review helpful? Yes 1
Leicester, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 20 May 2013 NEW

This is a wonderfully historic hotel, ideally placed for both Buxton and the surrounding area. The restaurant meals were excellent at a very reasonable price and there was a very good choice at breakfast for vegetarians and others. We shall be coming again.

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See 2 more reviews by caroline r for Buxton
Holmes Chapel
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

We have not been for two years but the Puma group have improved the hotel since the last visit. In particular the staff were very helpful and the food was a lot better than the last time. The beds were most comfortable ( room 304 ) and there were obvious signs of money being spent throughout. We shall certainly come... More

Was this review helpful? Yes 1
See 2 more reviews by ancienttrveller for Buxton
Manchester, United Kingdom
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

This is not the first time that I have stayed here and the new management seems to be OK. I was put in a room at the far end of the corridor outside a fire door. There were strange noises that sounded like dripping and noise from other areas. The internet was also weak. The room was reasonable with tea... More

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Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 May 2013 via mobile

Stayed for 2nights DB&B and food was excellent and well presented - all 3 courses. Room overlooking town even in bad weather the view was lovely. Comfy super king bed and refurbished bathroom - what's not to like. Built in 1888 what do others expect! We expected a bit creaky and some bits faded but that's the charm of the... More

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DGraham77, General Manager at The Palace Hotel, responded to this review
20 May 2013

Thank you for your lovely review on your recent stay at The Palace Hotel. I am delighted you got a feel for the period of the hotel and experienced the pure charm The Palace offers. We very much look forward to welcoming you again in the not too distant future. Management Team The Palace Hotel, Puma Hotels’ Collections More

Bolton
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 14 May 2013

In contrast with some of your other reviewers, we have nothing but praise and admiration for our room (number 207) which must have been recently refurbished. Both the room and the bed were large and comfortable and the window overlooked the town and beyond. Some of the public areas were indeed a little worn but this didn't particularly concern up.... More

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DGraham77, General Manager at The Palace Hotel, responded to this review
20 May 2013

Thank you for your comments on your recent stay at The Palace Hotel. I am pleased you have seen the improvements we are making first hand and appreciate your feedback on other areas of the hotel. I am delighted our team had such a positive impact on your stay and I look forward to passing this onto them individually. Management... More

yorkshire
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 14 May 2013

Booked this for 1 night through Travelzoo, we found it excellent value for money. At check in we got an upgrade to a suite which was very spacious, in some areas it is a little dated but this adds to the charming homely feel. The staff were all very friendly and polite. We had evening dinner and breakfast which was... More

Was this review helpful? Yes 1
DGraham77, General Manager at The Palace Hotel, responded to this review
20 May 2013

Thank you for taking the time to leave your feedback on your stay. I am delighted to hear you enjoyed the time you spent with us and that our team made it even more memorable. I look forward to being able to welcome you back in the future Management Team The Palace Hotel, Puma Hotels’ Collections More

nottingham
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 14 May 2013

This hotel must have been very elegant in its heyday. Unfortunately it has been allowed to become somewhat run down. The beautiful high ceilings need repainting as does much of the décor. The restaurant and bar staff were very friendly and efficient. The girl on reception was not. The sandwiches at lunch were very good but the evening menu was... More

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DGraham77, General Manager at The Palace Hotel, responded to this review
20 May 2013

Thank you for taking advantage of a great offer we had available and for leaving us your feedback on your stay. We appreciate all guest comments and I can assure you that what you mention is being addressed. Management Team The Palace Hotel, Puma Hotels’ Collections More

Top Contributor
59 reviews 59 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed 13 May 2013

There are areas, mainly the ceilings in public areas that are evidence of its past magnificence. The remaining are desperate for refurbishment showing signs of water ingress in many places. Our bedroom had its en-suite in a corner of the room and had used the minimum amount of floor area. Someone of a large stature would find the bathroom a... More

Was this review helpful? Yes
DGraham77, General Manager at The Palace Hotel, responded to this review
20 May 2013

Thank you for your review on The Palace Hotel. I am pleased to hear that our team made your stay pleasant and hope to be able to welcome you back in the future to see the vast improvements we are making to our décor and condition. Management Team The Palace Hotel, Puma Hotels’ Collections More

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3 of 5 stars Reviewed 13 May 2013

Several reviews have commented about the faded grandeur of this fine old building, and I have to agree. Some aspects of the stay - for a 2-day workshop - were excellent (the bar and waiting staff, the facilities for the group etc) but others not. I see from the feedback that there is an on-going renovation scheme for the rooms,... More

Was this review helpful? Yes
DGraham77, General Manager at The Palace Hotel, responded to this review
20 May 2013

Thank you for taking the time to leave your review on your recent stay with us. I would like to assure you that the feedback you have detailed has been taken on board and will be addressed with the appropriate team members. We continuously review the products we supply and will take your comments on board with regards to our... More

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Additional Information about The Palace Hotel

Also Known As:
Palace Hotel Buxton
Palace Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Barcelo Buxton
The Palace Hotel Buxton, Derbyshire
Address: Palace Road, Buxton SK17 6AG, England
Region: United Kingdom > England > Derbyshire > Buxton
Amenities:
Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 hotels in Buxton
Price range (per night): S$133 - 268
Hotel Class:4 star (4*)
Reservation Options:
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The Palace Hotel
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