Here for business.. the hotel is modern with plenty of amenities - gym (clean, new machines) and pool/hot tub (didn't go, but it looks nice!). The rooms are standard - good size with a flat screen tv. Very few channel choices. No lotion in the toiletries. Overall the rooms are clean, but my shower/tub didn't seem to be cleaned on...
More
I stay in the Ashfor international on a regular basis for business and the hotel is of a nice standard. The location is very handy for the M20 and there is a huge sainsburys right next door. The rooms are a good size and always clean with well appointed bathrooms all finished to a good standard.
I stayed here for...
More
Dear NewboarderEastAnglia
Thank you for taking the time to post your review following your recent stay. I am pleased that overall you enjoy staying with us however I was disappointed to read of the service shortfalls you experienced on this occasion. Please accept my apologies and be assured that they are not indicative of our usual standards. I have discussed...
More
The staff at the Q Hotel supported our recent conference extremely well. They were courteous, efficient and quick to deal with any issues raised by delegates. The bedrooms were clean, comfortable and the food was good. The hotel location is easy to find with plenty of parking. The gym and pool were a big bonus.
Dear M_L186338
Thank you for your positive review and I’m delighted that the team supported your conference in a courteous and efficient manner and that you enjoyed the facilities. I have shared your kind comments with the team as they always enjoy receiving feedback. Many thanks once again and we look forward to being of service to you again in...
More
Have stayed here twice now, the hotel is clean and modern, had a lovely room and a good price.
Me and my wife used the restaurant , all food was delicious, the staff were all very helpful and well trained, we also had some cocktails from the restaurant bar and they were amazing
Breakfast was great as there was a...
More
Dear Br33zy,
I would like to thank you for your review and I’m very pleased to read you had a pleasant stay with us. We recently launched our new restaurant menu and it’s great to hear positive feedback. Next time you stay please ask one of our leisure team for private use of our family changing room to make you...
More
The thing that stood out most was the excellence of the service, from the lady in the centralised phone booking centre, to every last member of staff at the hotel. Simply great. I had a really nicely furnished, contemporary bedroom with a good sized bathroom. The room was well-lit, had good free wifi, plenty of sockets for my plethora of...
More
Dear Lynnandystalbans,
Thank you for all your kind and positive comments regarding your stay with us. I’m glad you enjoyed our full English breakfast offering, and rest assured the hash browns are defiantly here to stay. We are currently in the process of reviewing the bedroom hair dryers, and your comments will certainly be taken into consideration. We hope you...
More
Very friendly helpful staff. Expecially in waiting staff in restaurant, where they were having to cope with a very busy kitchen as functions were happening and making service a little slow.
Stayed in a Delux King Room, as you would expect, clean and comfortable, would have been nice to have drinks in the fridge though.
We use this hotel as...
More
Dear BJM079
Many thanks for your review and I’m pleased that you find the hotel a comfortable and convenient stop over on the way to France. Perhaps next time you might like to stay in one of our QStar rooms which include amongst other things a stocked mini fridge, luxurious duck feather bedding, robes and upgraded toiletries. Thanks again and...
More
Stayed at the Ashford International 27th April 2012 with my boyfriend for a overnight spa break, we arrived at 3pm to check in. The hotel room was nice and clean. Had treatments at 4pm I had the massage and facial. The staff were all very friendly and polite, the relaxation room before we had our treatments was lovely. Then went...
More
Dear nancy l
Thank you for your lovely review. The Chef was delighted to hear that you enjoyed your evening meal and I’m pleased that overall you found your spa break great value for money and that the team looked after you well. With regards to the pillows, there are an extra 2 pillows in the wardrobe if you prefer...
More
We stayed here with two friends for a weekend break. Although we didn't have an evening meal in the hotel breakfast was very good, and buffet style so you could eat what you wanted! The room was comfortable & clean & the staff were friendly.Easy to find, but not within walking distance of restaurnats, so bear that in mind.
Dear Yvonne1954
Many thanks for your review and I’m pleased that you and your friends enjoyed your weekend break away. Ashford town centre is about a 20 minute walk or 5 minute drive from the hotel. I have shared your feedback with the team and we look forward to being of service to you again soon. Kind Regards Deirdre Billing,...
More
We have stayed here as a couple twice before, but as a treat for a special occasion we brought the children but paid extra for a suite... For extra comfort and the all the lovely trimmings you get for that i.e robes, nice toiletries and filter coffees etc...
All was fine in the spa as we knew what to expect...
More
Dear OCMCP
Thank you for taking the time to post your review. I was disappointed when I heard about the issues experienced during your stay. Please be assured they do not reflect our usual standards. I know my PA was in contact with you and the matter was resolved within 24 hours of you departing the hotel. My apologies once...
More
We stayed in this hotel for a weekend away while touring National Trust properties in Kent. It is well located and very good value for money for the special weekend rate. Rooms were excellent with all the facilities you would expect from this class of hotel. We only eat there fro breakfast but this was excellent with a good choice...
More
Dear CamsPig
Many thanks for recently reviewing our hotel and I’m pleased that you found the hotel a comfortable and enjoyable base for your weekend. There are so many beautiful castles and gardens in the area; we do hope to welcome you again in the near future so you can continue exploring. Kind Regards Deirdre Billing, General Manager
More
If you own or manage Ashford International Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
186 Reviews
94 Reviews
227 Reviews
