Stayed as part of a group recently. This is one of the worst hotels we have stayed in. The so called spa leaves a lot to be desired, the pool was being filled for the week, equipment was broken, and bare wires hanging out of walls.
Breakfasts slowly improved but hot food had to asked for as serving plates were...
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Thank You for taking your time to post a review, I would like to apologise for the issues raised and to also assure you that we take all guests comments and reviews very seriously. The hotel has recently been taken over by new owners as of last November 2011 and they are currently undertaking a full referbishment of all bedrooms,...
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Appalling! Possible worst experience we have had.
We stayed for one evening on a Sunday evening for a Wolves football game, brought my young family along for a relaxing break. Sadly we couldnt relax due to the very loud party in the ballroom. Surprising that given this was a different building entirely and many metres away that we could hear...
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We would like to Thank You for taking your time to write a review on tripadvisor of your experience of our hotel, I would like to apologise for the issues raised and to also assure you that we take all guests comments and reviews very seriously. Where we have failed to meet the standards expected by our guests we implement...
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Booked purely because of the expectation of a Ramada Hotel! On arrival, through a housing estate, we were one of the only cars on the carpark. Checked in, given an electronic key, walked through a rabbit warren of shoddy and bad taste decor to find the key fob didn't work! Ended up with a key! The room was small and...
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Many thanks for posting a review on tripadvisor of your experience of our hotel, I would like to apologise for the issues raised and to also assure you that we take all guests comments and reviews very seriously. Where we have failed to meet the standards expected by our guests we implement changes to ensure that the issues do not...
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We weren't in the hotel for a great length of time to give a full review. The guest areas we saw were ok but corridors and the room were average. The staff we were in contact with were friendly and efficient. Having said all that it is a fantastic building with great potential for a really good spa hotel. There...
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Many thanks in taking the time to post your review of your stay with us at our hotel recently, and good to hear that your stay met your overall expectations. The hotel is currently undergoing a full refurbishment with the new owners investing over £1m of improvements to all areas of the hotel. Our bedrooms are being refurbished with new...
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I stayed here on Tuesday night, and frankly thought it was awful. The bin in my bathroom had not been emptied from use by the previous guest, the ceiling height for the overhead shower was so low I had to bend, I am 5ft 8, there was a horrible smell in the bathroom, the corridors were drab and tatty, the...
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Many thanks for taking the time in posting your review of your stay with us recently and I would like to apologise that your stay did not meet your expectations.
The Hotel is curently undergoing a full refrurbishment, which include all bedroms now having new beds throughout, refreshing paintwork with contemporary stylish design schemes.
I'm sure that should you wish...
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Rooms are ok, they said around 50 of the 70 have been updated. Staff were very good and helpful. Breakfast staff and Indian restaurant manager were particularly good. Personal plus point was it was 2 miles from Wolves but very quiet with free internet, so perfect for my work needs
Many thanks in taking the time to post your review of your stay with us at our hotel recently, and good to hear that your stay met your overall expectations. The hotel is currently in the process of refurbishment with the new owners investing over £1m of improvements to all areas of the hotel. Our bedrooms are being refurbished with...
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We booked into the Ramada when we came to Wolverhampton for an event. The staff were very good and welcoming. We had breakfast which i couldnt fault it was lovely, well presented well cooked with lots of variety.
The hotel does appear as a bit tired in places, the spa could do with some cosmetic attention but the place overall...
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Many thanks for posting your review from your stay with us over the last weekend.
Great to hear that you had a relaxing and pleasant stay even after attending the annual Tough Guy Challenge located just a few miles away from the hotel along with 1000's of other enthusiasts.
Our staff are working tirelessly to make every guests stay exceed...
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Tired decor and room, the bed was too small and very uncomfortable. I wouldn't stay again and it was not good value for money. The bar was taken over by a group of quite unfriendly men watching football with no spare seats so we did not want to use it.
Many thanks for the time in posting your review of your stay with us recently and I would like to apologise that your stay did not meet your expectations. The hotel was in administration from May thru to November last year and unfortunately has suffered from a lack of investment over the years.
The new owners have pledged £1.5m of...
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We stayed here for an evening in december after a christmas party.To start with we couldn't get into our room, the keyfob didn't work. We then had a long walk back to reception to be told we know it doesn't work and gave us a key to get in. We only wish we hadn't. The room was awful and in...
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Thank you for posting your review from the stay with us in December, we value all reviews from guests that stay at our hotel and when the experience is less than satisfactory we put procedures in place to ensure that they do not happen again.
It is inexcusable that the bed in the room collapsed, had we had alternative bedrooms...
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I stayed here with my partner on New Years Eve, I was a little unsure after reading the reviews, I can see what some people mean saying its not the usual standard of a Ramada Hotel, it is a little tired in places, for example the wallpaper in the coridoors leading to the rooms have been marked by people and...
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Many thanks for taking the time and submitting your feedback to Tripadvisor, it was good to hear that your stay was an enjoyable one and that you felt that it was good value for the money paid. The hotel has recently been taken over by new owners, there are plans to refurb all areas of the hotel including installing high...
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