I've just emailed the hotel to congratulate them on their most amazingly lovely staff! Stayed here this weekend for a friend's wedding and everything was perfect. Lovely comfortable and quiet room, delicious breakfasts, gorgeous wedding feast and the most helpful, friendly and polite staff I have ever had the pleasure of meeting. Great location in Lytham too. Thank you!
Dear nikkstercricket, Thank you for your recent review. Such positive feedback regarding the service is fantastic and much appreciated by all the staff. You obviously had an amazing stay so I'm delighted we played a part and that you will have happy memories of the wedding you attended, the Clifton Arms Hotel and Lytham.
Kind regards
Victoria
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We can thoroughly recommend this hotel. Attended a family wedding here last weekend, and it was EXCELLENT on all counts! Very good service and pleasant personnel. Comfortable rooms.
Dear Jane Sencelles, Thank you for your recent review. I am so pleased that you would recommend us and that you found every aspect of your stay to be excellent. We really appreciate your comments and look forward to welcoming you again in the future.
Kind regards
Victoria
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We stayed there with our son from 22nd-24th April. Our rooms were excellent; the double room had a separate sitting area with tv and the bedroom also had a tv! They were spotlessly clean and beautifully furnished. The bathroom was huge - but there was nowhere to hang clothes up in it! The evening meal was delicious with appetisers and...
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Dear Paula S, Thank you for your recent review. I am thrilled that you enjoyed every aspect of your stay, the staff in all departments will be delighted. I can assure you that I will address the issue of hooks in the bathroom immediately! I am so pleased that you acknowledge our recent efforts to update the bedrooms and improve...
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I reviewed the hotel last year and rated quite poorly, on the basis of the very down-at-heel rooms and variable service. So, I wasnlt looking forward to it when I knew I would be staying here again. Much to my surprise, my room was beautiful. Newly re-furbished, with very elegant modern furnishings, all very Oka, flat screen TV, natural carpet...
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Reviewed 13 April 2011
Dear TheBristolJohns, Thank you for your recent review. I am delighted that we managed to change your opinion of the Clifton Arms Hotel. Such great feedback on our future direction is fantastic. You will be pleased to know that the owners, having read your review to them, are in agreement that this refurbishment programme will continue until all the bedrooms...
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We stayed one night at the Clifton Arms in March. The hotel is situated right on the front at Lytham with a fantastic view acros the estuary. Unfortunately our room, although large, was very tired. The lighting was poor and the upholstery on the chairs was stained. The temperarure of the shower was hard to regulate as the tap was...
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Dear Carolynmay, Thank you for your recent review. I appreciate the comments made regarding your bedroom and the lack of signage at the rear of the property. We are undergoing an extensive refurbishment programme, with many of the bedrooms now completed, and our Interior Designer actually met with an architect last week to discuss ways in which we could improve...
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A hotel resting on its laurels with no real competition in Lytham. Lovely rear room with no view. Breakfast tables not quickly cleared and hot food below expected standard. Letter of concern not acknowledged. An expensive one night's stay disappointing. Not to be recommended!
Dear DarwenTraveller, Thank you for your recent review. Unfortunately, your letter of concern was never received rather than not acknowledged. However, I believe that we have spoken since this review was posted so, to reiterate our telephone conversation, I appreciate your constructive feedback regarding breakfast service and our Restaurant Manager is dealing with the points highlighted. Please be reassured that...
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We visit the area two or three times each year to visit friends and family and last October, decided to change our hotel of choice and stay at the Clifton Arms. We thoroughly enjoyed our time here, thought the food and service excellent and the room with a view, although somewhat dated, lovely.
We are due to visit next week...
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Reviewed 15 October 2011
Dear Allins, Thank you for your recent review. Please accept my sincerest apologies for your initial booking experience. You were, understandably, disappointed and, as you state in your review, it is a shame that you felt you had to book elsewhere as a result of one employees attitude towards you. I am confused with regards to the quotation of Rack...
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We stayed here for one night while seeing friends in the area. We were impressed. Lovely location, a decent car park right outside, and a really nice room - result! Our room faced the front with lovely views, was spacious, with a really nice, large and clean onsuite bathroom. Breakfast was done to order for hot food, with a cold...
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Dear jakesmum, Thank you for your recent review. I am so pleased that you enjoyed your stay. Returning is the ultimate compliment so we look forward to welcoming you again soon. We are launching our new website in April where you will be able to book online. You may be able to take advantage of special offers that you feel...
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I was in desperate need of a quiet weekend break and had considered cheaper options in Blackpool and St Annes. I love Lytham and had always wanted to stay at the Clifton as it is considered to be THE place to stay. I decided to treat myself and spend more, ensuring that I got the best 4 star accomadation. I...
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Dear Mark W, Thank you for your recent review. I appreciate the detail you have given and will be speaking to the Reception Manager regarding the bedroom issues you have highlighted as they could have been avoided. We are refurbishing the hotel so there are a number of work vans and builders during the week but, unfortunately, this is a...
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The staff at the Clifton were fantastic. The breakfast was expansive (gorgeous smoked haddock) and the food was consistently very good at dinner. The hotel could use a moderinzation in the bedrooms, but even then I still think the overall experience is superior for Lytham, which doesn't have much in the way of upscale hotels. I would choose this for...
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Dear ejcmhere, Thank you for your recent review. I am delighted that you enjoyed your stay and, particularly, appreciate the positive feedback regarding the food. We are refurbishing our bedrooms at the moment so hopefully you will recognise the changes when you return.
Kind regards
Victoria
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