Just returned from 1 weeks stay here, we stayed in a spacious cottage with our 2.5 year old. Great facilities but...outdoor pool was still being cleaned so not open (not good with little ones) indoor pool was nice but there seemed to be permanent swimming lessons on so had little space to explore plus no changing rooms just one big...
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Dear Guest,
Thank you for your review placed on trip advisor. I was pleased to hear that overall you enjoyed your stay at the Resort. The outdoor pool could not be open earlier as bad weather interrupted our maintenance team yearly maintenance work. This though was completed by Thursday evening and the pool is now fully operational and extremely popular....
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We visited on a time share exchange and did not expect a great deal from this rather tired looking resort. We had wanted to visit various attractions in the New Forest so the location was more important than the actual resort. First impressions were that we were too young as we are only in our mid fifties!
After being directed...
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Dear Guest,
Thank you for your review placed on Tripadvisor. We were pleased to read that overall you enjoyed your experience. We have a Time Share refurbishment plan which take place on a rolling basis and every apartment get refurbished to a very high standard, including bathroom. We, hopefully will welcome you back at the Resort very soon.
Yours sincerely,...
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Hotel layout was different with all the rooms being in chalets but all furnished to a high standard. View was disappointing but lovely quiet hotel. Staff very friendly and helpful although we thought the bar and food prices were on the expensive side. Hotel is within walking distance of Lymington Pier which is very handy for the ferry to Yarmouth...
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Dear guest,
Thank you for your wonderful review left on the Trip Advisor website, comments such as yours go a long way in keeping our staff motivated to work hard at exceeding our guest’s expectations. I can ensure you that our prices are very competitive in this area and we have ample number of promotions to suits all of our...
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The ornately decorated house and large grounds are beautiful. With a well equipped sport and spa centre.
The hotel portion, I believe, is somewhat of an after thought.
The rooms are set away from the amazing house and comprise of 30-40 chalet style maisonettes! They are set facing each other in a square formation, so there are no views to...
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Dear guest,
Thank you for your review posted on the Trip advisor website. I was sorry to hear that you were expected to stay in our Manor House however our website and other information are clear regarding the accommodation provided “bedrooms are situated in their own courtyard a minute walk from the manor house” and pictures of the accommodation are...
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After a disasterous night at the Ormonde House in Lyndhurst we had to find another hotel at very short notice. Luckily the Elmers Court came up trumps. The key difference - Service.
We arrived at 8 am and were immediately given a room by a professional reception manager. The room was available immediately so we could leave our bags and...
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Dear guest,
Thank you for your wonderful review left on the Trip Advisor website, comments such as yours go a long way in keeping our staff motivated to work hard at exceeding our guest’s expectations. We hope to welcome you back soon.
Yours sincerely,
Jean-Marc Poumel
Resort General Manager
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We stayed two nights at this hotel in order to explore Lymington, Christchurch and Poole and we really enjoyed the experience. Having the rooms set outside in the grounds is a bit strange, especially when it was raining but the benefit is very generously sized rooms which are nice and comfortable. The grounds of the hotel are really interesting and...
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Dear guest,
It is always a delight to receive positive feedback like yours, and we are delighted that you enjoyed your stay with us, and look forward to your return in the not too distant future.
Yours sincerely,
Jean-Marc Poumel
Resort General Manager
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The great food and leisure facilities were totally let down by the accommodation all being in the grounds of the hotel. We brought our 4 year old and were dismayed to find our room was in the grounds, out of site and out of baby-monitor range of the restaurant. There was no baby listening service offered, meaning we had to...
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Dear guest,
Thank you for your review posted on the Trip advisor website. I was sorry to hear that you were expected to stay in our Manor House however our website and other information are clear regarding the accommodation provided “bedrooms are situated in their own courtyard a minute walk from the Manor House” and pictures of the accommodation are...
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Most of the rooms here are in separate 2 storey blocks around the grounds - a mixture of motel and time-share - so in early April, it was a cold and frosty journey from our upper floor room down slippery steps and across the grounds to the restaurant or breakfast room.
Bedroom was spacious and well appointed - loads of...
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Dear Guest,
Thank you for placing your review on the Trip Advisor Website, we were pleased to read that overall you enjoyed your stay. I was surprised to read that your Dinner in our private Glenville lounge was crammed as we normally fit up to 34 people comfortably. I have asked our Operation Manager to retrain his team to ensure...
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This is a mix of a hotel and time share resort, part of the MacDonald chain of hotels. The presence of the time share means that the range of additional facilities on offer is wider than a smallish hotel alone could probably offer (2 restaurants, indoor and outdoor swimming pools, gym etc.). Although I didn't eat in the Waterford (posh)...
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Dear Guest,
Thank you for your great feedback left on the Trip Advisor Website, we were delighted to read that you enjoyed your stay and we have passed your comments back to our team, as comments such as yours is a great moral boost. I have forwarded your feed back for review to the Macdonald Senior Executive team regarding wi-fi....
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We stayed at Elmers Resort for three nights in rooms 24 and 24A around Easter 2012. These particular rooms, situated on the 1st floor accessible by stairs, were comfortable and the adjoining arrangement was very convenient as we had 83 year old granny staying in the adjoining room.
During our stay the weather was cold. This was not a problem...
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Dear Guest,
Thank you for your feedback left on the Trip Advisor Website. I appreciate your comments regarding your experience however I do have to point out that we have, on a rolling basis grandly improved the Hotel & Resort, this despite the economic climate. New flat screen TVs in each bedrooms, on a rolling basis we are replacing every...
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