Orkney is an amazing experience and the west end hotel made it for us. With Giffy and Robert looking after us, we got real insight to Orkney and were really looked after. Comfortable, with excellent food and unparalleled service you would be silly to go anywhere else when exploring Orkney - we will be back!

We were two "middle aged" couples visiting Orkney for the first time and really just looking for a base from which to explore. As it was, the hotel (& great characters Giffie and Robert) turned out to be one of the main highlights. Initially the surrounding location is not the most promising, being on the outskirts of Kirkwall away from... More

Good basic hotel, but wasn't outstanding. Room was cramped. Decor dated. Bed comfy. En suite very small. Water pressure poor. Breakfast good. Like the Scottish Fine Soaps toiletries (wondered why not using Orkney soaps until I went in the shop!).

I was in Kirkwall on business so only needed a place for one night. When I checked in I was given a thorough tour and explanation of everything. I was given the code for WIFI which was great. Lovely room with a four poster bed! Meals looked great but I didn't have time to sample the evening meals. Breakfast was... More

Stayed here on business, and couldn't fault it an anyway. The hosts/owners Giffy and Robert were very helpful and nothing was a bother to them. The food was very good, hot and plenty of it. The fillet steak on the menu was amazing and cooked to perfection. It was lovely to come "home from work" and sit by the roaring... More

Arrived late off ferry from Lerwick. Could not eat on ferry due to rough weather. Arrived at hotel about 11pm hoping to find a Chippy or takeaway nearby. Everywhere shut but hotel owner volunteered to turn on fryer and gave me a choice of chicken and chips or scampi and chips. Wonderful, couldn't believe this kind of service at this... More

Had room 3 which was spacious with comfy big bed but shower room was tired and dated but shower hot with ok pressure. The options in Kirkwall for decent accomm are limited but this is a decent choice.

We only stayed one night in Kirkwall but I wish it had been longer. Our hotel room was very spacious. We had a separate living room which was great. The food was very good and the hosts were very friendly and helpful. I would highly recommend staying at this hotel while on Orkney. It was in an excellent location very... More

The West End Hotel is a great place to stay in Kirkwall, I have travelled to Orkney many times on business and this is definitley the place to book if you are travelling there. The rooms are great with everything you could need, the staff are friendly and you are well looked after, the food and the bar are excellent.... More