We emailed the hotel to request a ground floor room and when we arrived we were allocated a first floor room. As my husband had broken his ankle, he couldn't get up the stairs! We were given an "emergency room" for the first night which was awful. I complained and they gave us a complimentary meal. The following day, we... More

return visit was not as good as first visit too many light bulbs out in various areas apart from the decor which we did mention to be told the hotel was carrying out refurbishment .our stay was still very good staff all helpful and polite leisure area was very good hopefully on next visit decor will have been upgraded.

We spent the night at the Windlestrae Hotel, Kinross, Scotland, to celebrate a special birthday. All the staff were helpful and friendly, from the receptionist, to the restaurant staff and the staff of the health club. The rooms were clean and comfortable although looking a little tired and our room did not have a great view. We enjoyed our meal... More

Have just had a very pleasant stay at Windlestae. Friendly check in booked us taxis and made a point of informing us we had to prebook a return journey as their were very few available. Our room had just been refurbished (328) had a view across gardens,bathroom very nice, bedroom good though bed small standard double ( does look as... More

This was good value on a two night special offer deal including 2 spa treatments and a bottle of wine. The wine was delivered within a few minutes of my arrival! The hotel is a bit dated but I belive is soon to be refurbished. It was however clean and well appointed with comfortable beds but does not compare favourably... More

Stayed on special deal including breakfast a bottle of wine in the room. Normally stay at the sister hotel the Green hotel which is fab. Room view was onto a tin room over the event centre. Not an hotel with good views even if you have rooms across the corridor. Receptionist very friendly and pleasant when booked in though on... More

Just back from an itson offer at the Windelstrae £65 for bed and breakfast 2 spa treatments and a free bottle of wine - no complaints about anything (apart from having to ask twice when the wine was arriving - other guests were also chasing the wine, eventually went to the bar and got it myself at 9.00 p.m. -... More

this was the first time ive stopped here and was absolutly gob smacked at just how naturally friendly all the staff are, some places ive been you i felt although the staff were pleasant tha sometimes its a little forced, the staff here genuinely look and act like they enjoy what they do and make your stay a fantastic experience.... More

The trouble with this place is the image it displays. It's outdated carpets provide.A backdrop to a neglected hotel. From the outside it looks ok but the rooms and public areas are very outdated. The restaurant is nothing more than terrible. I must say this place gets the award for the worst pizza ever.