Dear Reviewer, How kind of you to take the time and trouble to record your observations following a brief stay at the Imperial Crown Hotel in Halifax. The hotel is indeed in the old style dating back from before the turn of the century in keeping with the rest of historic Halifax’s central district. Needless to say, your point concerning... More

Dear Reviewer, Thank you for posting your helpful comments on Tripadvisor following your recent visit to the Imperial Crown Hotel. Likewise the completed guest comment card you left behind was similarly beneficial to me. I regret that you were disturbed by a late night reveller and that aspects of the breakfast service were disappointing. Needless to say, your observations on... More

Dear Reviewer, Thank you for your pleasant review following your visit last month. You positive remarks, especially concerning your bedroom and the breakfast quality were gratefully received. I do hope to welcome you back to the Imperial Crown Hotel. With best regards, John More

Dear Reviewer, Your positive review was appreciated, especially your generous comparison against a competitor hotel. Often it is only when guests experience unsatisfactory aspects to their stay that one received feedback. Not so on this occasion…. I am very grateful for your note. I was made aware of the maintenance issue you reported at the time and, of course, that... More

Dear Reviewer, Thank you for your most generous review following you stay at the Imperial Crown Hotel last February. Your complimentary remarks about all aspects of the hotel were very much appreciated and I have taken the liberty of sharing your observations with my team I do hope to have the opportunity of welcoming you back in the not too... More

Dear Reviewer, Thank you for posting your helpful comments on Tripadvisor following your visit to the Imperial Crown Hotel earlier this year. I was extremely sorry to learn of the disappointment you experienced with your original allocated bedroom but was pleased to read that an alternative one was arranged without fuss. The Imperial Crown is a typical old town centre... More

Dear Reviewer, I do appreciate these very helpful comments following your short stay at the Imperial Crown Hotel, Halifax. However, there can be no excuse for the difficulty you experienced with the key-card to your bedroom door and I extend sincere apologies for this problem. I have taken the liberty of sharing your kind remarks relating top the food with... More

Dear Reviewer, Firstly let me apologise for the inordinate delay in responding to your review. I read with despair of your wide disappointment with the Imperial Crown Hotel when you stayed last year. Although this hotel is a historic Edwardian building I am sorry that you found every aspect of the old building and, of course, its operation so unsatisfactory.... More

Dear Reviewer, I humbly apologise for the oversight in not responding to your review sooner. I am sorry that the website image was found to be misleading… that certainly was not the Hotel’s intention. The tardy breakfast service was reported to me at the time and you may be assured the employee responsible was duly reprimanded on your behalf. Thank... More