What a gem of a place ! Ideal location with the old town & seafront ,pubs,shops & restaurants within walking distance.Our room had a gorgeous seaview & was very clean,spacious & comfy.Food excellent & very plentiful.What made our stay was Pippa,Toni,Mark & Mike & their staff -friendly,helpful & fun !!! Might try the pool next year !!! Only downside was... More

We stayed at this hotel over three nights the staff are so helpful and friendly. If you need help or advice they are on hand. It is situated in the ideal spot overlooking the sea and very central to all amenities. We will definitely be going back next year and will let our friends know about this Hotel. Fantastic garden... More

I would stay at this hotel again. It was not perfect but there was nothing seriously wrong and there were significant good points: Friendly staff, the pool, good breakfasts, location. Detail:The hotel is in a good location for an excellent coastal walk to Ventnor (Ventnor is probably the best town on the island).The initial impression of the hotel was not... More

Although we have been to the Isle of Wight several times before we have never stayed at Shanklin, what a gem. The Cliff Hall is also a Gem. Excellent hosts, nothing is too much trouble for them. We stayed four nights and paid extra for a room that opened out onto the gardens and fabulous view. Room 30 is the... More

We stayed here for 3 nights on our first ever visit to IoW. We were greeted by very friendly, helpful staff who went out of their way to ensure we were comfortable and no matter how busy, they always had time to help with any queries. We did have one minor complaint which could be argued was down to our... More

Very friendly accommodating hosts, great food, service and wonderful cliff-top views of the adjoining coastline. Victorian property with 28 rooms and on-site parking only a short walk from picturesque Shanklin thatched cottage village and the Chine, one of the islands first tourist attractions. Also hotel very near the lift which takes you down to the esplanade and beach. More

stayed here for a week,very friendly staff who made you feel at home. breakfast was excellent,and so was the room,with a very comfortable bed. loved the location,watched the cruise ships,and many other ships sailing by. the outdoor pool was heated,and was my 10 year old daughters favourite place. would love to come back here. More

Been several times before to this welcoming family run hotel. My disabled husband always gets a warm welcome and feels comfortable here and the large king-size bed in the spacious disabled room with two easy chairs and settee makes our stay all the more comfortable. The disabled room has a sea view and overlooks the gardens and has a very... More

Just got back today,had to cut short our holiday, but how wonderful you all are,Mike,Mark,Pippa and Toni and all your lovely staff. Food fab, yes the rooms and hotel could do with updating but its 2 star so you expect that. 2 star rooms but certainly 5 star food and service, don't believe what people say we found the drinks... More