Staff were rude (apart from one gentleman behind the bar), they were not happy to help and gave the impression that they really couldn't be bothered. Rooms were ok - could do with some decoration. Food was ok. Wouldn'nt stay there again. Pretty poor.

Fine for a couple of nights stay in between visiting Thorpe Park. Room was comfortable and quite. Only grumble would be the £3 room service charge

We needed an overnight hotel [twice] near Heathrow Airport. This appeared to be the best deal. What we didn't anticipate were how the extras added up. £7 overnight in a nearly empty parking structure. £7.5 per computer for access to the internet. No other restaurant nearby. Both initial room assignments were crummy, though they easily found us better ones after... More

Have stayed at this hotel several times to break the journey whilst en-route to Istanbul, New Zealand etc. Always found the sleep quality to be good at this hotel. Have eaten here but tend more often to go down the road to a pub where you can get 2 meals for 9 pounds. Staff have always been perfectly OK. H58... More

It's not the worst hotel I've ever slept in, and at least they didn't lose our reservations like another hotel on our vacation did, but the Comfort Hotel needs new branding, because we didn't feel much comfort while there. Quick rundown of grievances: * Hotel staff was not welcoming when we arrived (admittedly) late in the evening, at about 10:30pm.... More

My 3rd time here during layovers in Heathrow. Use Hoppa bus to get there and back to Airport. This time I stayed in Room 260. The room was updates and when I asked the clerk at checkout, he said this was the only room updated so far, but they would probably be doing the rest. So ask for an updated... More

Reception staff very welcoming and helpful. Room is a decent size bedroom clean bathroom is too except bathmat but I just chose not to use it! Shower is very powerful and it does result in havin a wet bathroom floor but I'd take that to have a good shower rather than one that trickles out! Location is good with shops... More

We were arriving late in London, so we decided to spend the night in a Heathrow hotel. We took the Hoppa Bus from the airport, which service the local hotels. The room was booked prepaid through Expedia. I guess prepaying was a bad idea, since it seemed to give them a license to stick us in a very poor room,... More

I'll start with the good as I hate to focus totally on the negative. Proximity to Heathrow airport is a definite plus and made for a quick and painless transfer to the airport the morning after our arrival. We had a meal in the restaurant which was quite good (but didnt appreciate being hoovered around as I ate!). Check in... More