My wife and I stayed at the Sheraton Heathrow Hotel at the begining of May for 1 night before flying off to America. It is what it is and nothing more than a "Airport Hotel" so we were not expecting too much when we booked it.
I telephoned the hotel to arrange for a double room with 17 days parking...
More
You choose this one only becuase of the location to the airport. Needs to be heavy refurbished, the restaurant are expensive with poor food. Good thing is that you have a MCdonalds across the street, I ended up there many times. A very good chinese restaurant down on the street.
Dear Guest,
We are sorry to read your comments about The Sheraton Heathrow. We just refurbished all the public areas, restaurant, bar, lobby and reception. Part of our improvements was to redesign the menu and generally the feedback from our guests about the quality of the food is quite positive. I would be happy to discuss this further with you,...
More
I should have known that the experience was not going to be good when it took more than 30 minutes to check in at the reception area.
That was only the beginning! When I got to my room, the temperature in the room was HOT. I turned on the A/C and gave it a chance to cool things down. When...
More
Dear Guest,
We are sorry to read about your experience at the Sheraton Heathrow Hotel and apologize for the inconvenience caused, especially for the long waiting time at check-in and that you had to suffer high temperatures in your room. After a long period of cool weather, we are enjoying now sunny and warm days and it seems our AC...
More
I checked into this hotel on May 17th, 2012-May 22nd 2012. The lobby is very pretty and pretty much that's where is ends. The place needs major upgrades. As we made made our way to our room, we started laughing because we had an idea what our room would look like. The carpet all over the hotel is old and...
More
Dear Guest,
We are sorry to read about your stay at the Sheraton Heathrow. We apologize for the inconvenience. I can assure you the cleanliness of the hotel is one of our priorities, in the public areas, corridors, rooms and bathrooms. I would really like to investigate this matter further. For that I have send you a private message.
Best...
More
I'd read the reviews about the hotel before booking, and was honestly a little bit nervous when I arrived. However I have to say I don't agree with many of the reviews on Trip Adviser. The hotel itself is easily accessible to and from Heathrow (free red bus on other side of road takes you straight to terminal 5). The...
More
Dear Guest,
Thank you very much for your detailed reviewed of your stay at the Sheraton Heathrow. We are glad you found our hotel convenient, comfortable and well located. Our aim is to give a warm welcome to all our guests. We have read your comments on how to improve our services. We have shared them with our teams in...
More
Stayed here one night before early morning departure from Airport. Dropped our Thrifty rental car off at hotel as they have a branch there, very handy! Good reception and got early check in. Rooms good. Very comfortable bed and good bathroom, but old TV ! Hotel foyer has had renovations and all very nice. Good value::46 pounds a night. Did...
More
Dear Guest,
Thank you for your review of the Sheraton Heathrow Hotels and the feedback of your stay with us. Great to see you found our hotel good value and enjoyed our recently refurbished public areas. We look forward to see you back soon and hope you will try our Orchard Restaurant next time. We are just running a special...
More
My husband and I stayed at the Sheraton Heathrow at the start of a wonderful 16 day trip to Hawaii and California. I'd read reviews that placed this hotel very much behind its smarter sister hotel, The Skyline, and I agree that the Reception area caused my heart to sink (it looks to more like a cross between a bank...
More
Dear Guest,
What an amazing review! With a very warm welcome, this is how we are aiming to attend all our guests. We are really happy to read you enjoyed your stay with us and it was our team of associates, who made the difference. We hope to see you back very soon again. In the meanwhile we wish you...
More
Recently stayed on a overnight hotel stay and parking deal which was very good. However eating in the restaurant I was charged £16 for fish and chips. Now at that price I would expect fresh, flakey and tasty fish. However what I got was frozen, watery and tasteless. Extremely poor.
Dear Guest,
Whilst it is great to read the parking park & fly deal at the Sheraton Heathrow was good value, we are very sorry that you didn’t enjoy our fish and chips. At The Orchard Restaurant we definitely aim to offer the very best quality to our guest. The fresh cod we use for the fish and chips gets...
More
One of the best thing about this Sheraton hotel is its location and the international atmosphere. The staff offers great service and are always happy to help, with a smile. The hotel got everything you need; In room dining, restaurant, bar, dry-cleaning - basically everything you need in between flights.
Dear Guest,
Thank you for your excellent review of our hotel. We are happy to read that we meet all your expectations and are especially proud of the good comments you have written about our team. We aim to extend a warm welcome to all our guests and certainly look forward to see you soon again at the Sheraton Heathrow....
More
Stayed for one night after flying back into Heathrow.
Nice comfortable clean room, perhaps a little on the small side. Hotel is also a little older.
Wonderful staff.
Easy to get to on the Hotel Hoppa from the airport too
Room service was very speedy as well!
Complimentary toiletries and decent sized bathroom and great shower/bath. No bathrobe though.
Would...
More
Dear Guest,
Thank you for your great comment about your stay at the Sheraton Heathrow. Thank you especially for the very nice feedback about our team. We look forward to welcome you back at our hotel very soon.
Warm regards,
Antoni
Executive Assistant Manager
More
If you own or manage Sheraton Heathrow Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
795 Reviews
1,448 Reviews
1,533 Reviews
