Thank you for taking your time to review your stay with us. I’m glad to hear you enjoyed your room, and appreciated the hard work of our cleaning staff. Most of our guests are pleased with the quality and finish of our rooms and facilities, and I’m glad to see you were no exception. We regularly are complimented on our... More

Thank you for reviewing your stay with us, your feedback is very important to us. We’re pleased to hear that you found our staff professional and courteous, our approach to customer service is rigorous and we do our best to ensure every guest has a pleasant stay. I’m sorry to hear you were not satisfied with the quality of your... More

Thank you for taking your time to review your stay with us, we take all feedback on board. I can assure you our approach to cleanliness is thorough and our cleaning staff make sure the highest levels of hygiene and finish are maintained, as you can see from our other reviews. Naturally, if you were unsatisfied and had made this... More

Thank you for reviewing your stay with us. I’m glad to hear you had a fantastic stay with us, and am delighted you were pleased with the quality and comfort of your room. Our dining room and reception staff to everything they can to ensure all of our guests have a comfortable and pleasant stay, and our quality of customer... More

For the benefit of customers attempting to garner an overview of your opinion of our Hotel, I will attempt to decode your review, inserting grammar and punctuation as necessary. All of our hotel rooms meet size requirements set out by the EU, and it certainly follows that the size of a single room should be smaller than that of a... More

Thank you for taking your time to review your stay with us. I’m sorry to hear you were not satisfied with the quality of your room, we are currently renovating our hotel to add capacity and improve the quality of facilities. As a result we are using some baths as showers. If you had contacted our customer service team on... More

Thank you for taking your time to review your stay at our Hotel. We’re glad you enjoyed our breakfast; we regularly receive compliments on the quality of our food. We attempt to provide the best value for money in Weston-super-Mare, so we’re pleased to hear you thought our tariffs were competitive. Our extensive renovation plans involve the construction of new... More

We’re glad you enjoyed your visit to Weston-super-Mare. We operate a heavily discounted tariff with a nearby multi-storey car park, so guests are advised to check-in before making parking arrangements. As you were travelling by bus on this occasion, this was hopefully not a problem. Our renovation work also includes some work to the outside of the building, but we... More

On behalf of the Hotel, I’m pleased to hear your stay wasn’t in any way disrupted by our refurbishment work. The quality of accommodation we offer to our current guests is our first priority as we carry out these works. We’re glad you enjoyed our hotel breakfast, and found our rooms comfortable. I’m sorry to hear that you’d have preferred... More